Discovery Motorhomes Cancellation & Amendment Policy
Please find following the cancellation and amendment policies.
FREE cancellation on all bookings up to 45 days prior to pick-up
In the case of cancelling your reservation, the deposit is Non Refundable. In addition there is a NZ$100 cancellation fee. A No Show is considered as a cancellation.
Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -
- FREE cancellation on all bookings up to 91 days prior to pick-up
- If cancelled from 90 to 22 days prior to pick-up = Loss of deposit or 20%
(whichever is higher)
- If cancelled 21 to 7 days prior to pick up, 20% of rental plus $100
- If cancelled 6 to 1 days prior to pick up, 50% of rental plus $100
- If cancelled on the day of pick up or NO Show, 100% of rental is charged
- A $100 administration fee may be added to any the above
Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental
* For all rentals with a collection date between 01 June 2017 and 08 July 2017 strict non refundable cancellation rules apply. Please refer to Terms & Conditions for details
Amendments are charged at a rate of NZ$60 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
Britz, Maui & Mighty - Any amendments within cancellation time period is subject to the supplier providing permission to amend the travel dates, or cancel the reservation and having to re-book. If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.
If the amendment results in changing the vehicle brand your deposit is non transferable.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.