Discovery Motorhomes New Zealand - Client Testimonials

01/02/2012 Fantastic - everything you need for an amazing trip around NZ

28/01/2012 In line with our expectations Very good support when we caught the CV and when left it

28/01/2012 it was better than i expected! the bed was bigger than i expected and it was pretty roomy! every cutlery was brand new as well, which we appreciated. (:

21/01/2012 Really well appointed fantastic customer service and support. Would totally recommend traveling this way and would be surprised if anyone can beat kea

14/01/2012 Booking process excellent, representative Kirstie was knowledgable, helpful, professional and friendly.

08/01/2012 Great home on the road drove well very cosy and slept well every single night! If we were to rent a camper van again, would happily get a backpacker again. Thank youuu

05/01/2012 As mentioned exceptional service, the staff are a credit to the company and certainly something to be proud of. We can only speak highly. We wish you every success in the future and have no hesitation in recommending to friends and for ourselves in the future. The Shepherdson Family England. Thank you for the postcard Gudrun and a very Happy New Year to you all

01/01/2012 I would like to say thank you to to staff at Discovery motor homes as well specially to Kirsty in Brisbane office who assisted us planning and securing the KEA motor home and a rental car at last minute. Thank you Kirsty and we will contact you when we plan the next holiday. Wimal Kirinde

01/01/2012 Service was just reflecting thé kindness and availaibility of people. Top service !

31/12/2011 Excellent service. Would recommend the campervan to anyone.

22/12/2011 This is our second time with your campervan, we really enjoy our holidays with your vehicle. Our first time the vehicle was a little bit old with few problems, but this time we have almost brand new . We plan our next trip in north island around Aug 2012 ,we are definitely will use your services again. We agreed to give you No. 5.

17/12/2011 Very convenient. Stress free. Fun.

06/12/2011 We recently had a rented VW small motorhome or campervan. Its the first time my husband and I have had one of these types of vehicles and we loved it. We actually loved it so much we are now looking to purchase one.

06/12/2011 Thanks for all the staff for their friendly support.

06/12/2011 We are on our way at last- so excited we are like kids on Christmas Eve. Thanks for all your assistance along the way. You deserve a medal. All the best from Janet and Melvyn

06/12/2011 Thank you, what a quick great service you offer. It makes a holiday very easy to organise and stress free thank you. Happy Christmas cheers Sarah

06/12/2011 Thanks for all your help. Had a great time and would recommend it to all. May do the same when we return to Brisbane. Thanks again. Cheers

03/12/2011 So apart from the small problems mentioned above we had a wonerful time, it was a holiday of a lifetime and we are coming back again in 12 months time to have another taste of paradise but this time in a van with out a shower or toilet, we had the van for 3 weeks and covered 3,400 kilometers and 1 week of that time we were parked up outside relatives houses so the actual driving time was just 2 weeks, so t,t,f,n, and we will see you in 12 months time

07/11/2011 Superb overall equipment, matches, everything I could want. Excellent, thanks.

30/10/2011 Excellent vehicle as it allowed us to free camp in some fantastic spots well away from crowds. Just needs a colander added to the utensils!

10/10/2011 People were extremeley helpful and nothing was too much trouble for any of the staff. Would certainly use Discovery motor homes again and would reccomend to my friends

04/10/2011 All the camp grounds were great, clean & well serviced. Some had meters for the showers which was excessive but otherwise no complaints.

26/09/2011 Overall we found the van to be very good. A great way to se New Zealand

22/09/2011 When we encountered problems with the refrigerator the service we received was top rate. Would hire Backpacker again

16/09/2011 Booking via the internet was done easily. An excellent holiday in a beautiful part of the world. My second visit and I sincereley hope not my last. The company were extremely helpful at all times and went beyond the call of duty in helping us recover from our untimely accident. Many thanks to the staff involved. It allowed us to enjoy the remainder of our holiday. When I return I will be keen to use your company again.

03/09/2011 With the extra bedding supplied we stayed toasty warm even when the temp dropped to -4 to -9C overnight freezing water in the pipes etc.

03/09/2011 I will definitely be recommending Discovery Motor Homes to my friends and family. And our next adventure will be with you guys too. Thank you for such an easy no fuss experience, and the free transfers to and from or motel and airport. GREAT STUFF....

21/08/2011 we could not fault the service we received from Backpacker and would recommend this type of holiday to anyone.

20/08/2011 I was amazed at how well equipped the vehicle was from tea towels, to plastic containers. It was clean, tidy and there is absolutely nothing we could complain about with regards the vehicle. Peppy and easy to drive.

15/08/2011 We were pleased with the Maui Spirit 4. We would probably look at the larger version of the 4 berth camper next time.

13/08/2011 The booking part went very smoothly. The young man who served us both when we collected and returned the vehicle was most helpful.

07/08/2011 Very enjoyable. Easy for first timers to work out. Cosy even in a South Island winter.

30/07/2011 Was upgraded to a Maui.Great service allround.

30/07/2011 Booked through internet site discovery which went smoothly. Thanks Backpackers, from the moment we entered the office at Christchurch we really appreciated the friendly and helpful service on both the commencement and the end of our wonderful week away exploring the south. The weather simply could not have been better. We loved the abilty to pull up and sit in the camper looking out over some of the most awesome scenery in the world from our table in such places as Lake Tekapo, Moeraki and Akaroa. We have previously owned a camper in the UK but i never felt confident to drive there. Turning the big 50 whilst we were away prompted me to give it a go. I was delighted by just how easy the Quattro was to drive and thoroughly enjoyed myself. Only problem is now i have to go back to work to boost the savings up before the next trip.. THANKS again backpaker you provided everything we needed which ensured an excellent holiday.

23/07/2011 Kea picked us up from motel to go to collect our van and took us to airport as part of the service (nice bonus. We have never campervaned before and the family is already discussing the next holiday so the experience was a great one and I wish I had not taken so long to do this kind of holiday. The top 10 holiday parks were all good in Sth NZ and I would recommend them (all clean and well maintained), especially the Creeksyde in Queenstown (the ladies know all the tours to go on and happy coordinate your adventures for you)

18/07/2011 we had a fantastic trip

17/07/2011 kea were very good to deal with

17/07/2011 Will be booking the Elite again on our next motoring holiday. Had an awsome time despite holidaying in the dead of winter. Would recommend it to anyone

04/07/2011 If you intend on booking a motorhome make sure you ask about "Toutist Radio" if they dont offer, it was fantastic.

21/06/2011 We had a problem with our transmission and the team drove 2 hours to switch vehicles for us. It went off without a hitch and we will gladly recommend Discovery Motorhomes to others who choose to visit New Zealand.

21/06/2011 The booking process with Discovery was straight forward, which contributed to a great campervan holiday. I would do it again.

20/06/2011 The bookong process was sinple, easy and effective with good clear communication from all invloved. This enabled a smooth transition from flights to vechile with good clear vehicle use instructions including a dvd vehicle use guide before we set off on an exciting and relaxing break taking everything we needed including the kitchen sink! Thank you for helping to create a memorable holiday.

05/06/2011 excellent want too buy one

04/06/2011 Sumed up in one word Professionalism From our first phone conversation to being presented with a book of pics of NZ when we returned the camper We were so impressed with KEA ..& We will use them again. Everything was perfect from being picked up from the airport exactly on time-arranging the paper work-shown through the vehicle and the workings-even running through the roadcode to make sure we understood driving in NZ..To the German girl (sorry..forgot your name)..she was a credit to the KEA company.Well done and Thankyou...Ross & Avis (Brisbane)

23/05/2011 All in all a very happy experience. Very good organisation at both ends at the airport, good instruction on the vehicle, and very friendly. Would we do it again ? Very much so

17/05/2011 We enjoyed our holidays in the camper and are planning to return to NZ in two years or later and spend more time in this wonderful country.

14/05/2011 WE HAD A GREAT TIME DISCOVERING NZ SOUTH ISLAND, ITS HEAPS OF FUN, THANKS TO DISCOVERY MOTORHOMES,
THNAKS CHRIS

11/05/2011 The depot was excellent and we were treated very well by all of the staff.

08/05/2011 We were very happy with the service we received from the staff when we made our booking, picked up and dropped off the van. We would certainly use your company again and recommend it to friends and family. Thank you for making our holiday hassle free.

07/05/2011 We had an awesome time away and having the motorhome made it that much better, the easy and comfort of having your kitchen, bathroom and bed all in the one place made it a breeze....
Thanks guys.

07/05/2011 We will be highly recommanding you too all our family that travel home from over seas an want to do campervans.An my husband & I will be doing it again in the near future.
Thank you Deborah

05/05/2011 We had a fantastic week away in the campervan with a lot of laughs and we would rent again. The staff in Lower Hutt were friendly and helpful to talk to.

02/05/2011 great service would use again

02/05/2011 My family and I would like to thank the Office Staff for their professional, courteous, friendly and extremely helpfulness which made our holiday a positive outcome for us all.

30/04/2011 really happy with everything great service great holiday!

30/04/2011 Fantastic holiday was had and the crib made it all the more easy and enjoyable. NZ is a most stunning country!!!!

28/04/2011 We booked over the internet and found everything to our liking on pickup. This was our first time in a motorhome and it was just great. Not having to unload every night at a new destination was delightful. We even braved it and camped out a couple of times and wished we had done it more often.

26/04/2011 Jucy rentals worked well and we had no problems with pick up/return process.

23/04/2011 Office and staff very good

18/04/2011 The booking was straight forward as was picking up and dropping off. We had a terrific two weeks travelling around and thoroughly enjoyed our holiday with its ever changing scenery.

04/04/2011 Very easy website to use and book through. Heaps of vehicle information and specifications so you know what you are getting.

02/04/2011 Great travel experience. Would recommend it to everyone to give it a try. We loved it so much we now have one of our own.

27/03/2011 overall we had a fantastic time. thanks

07/03/2011 Had great time. Vehicle clean, gd supplies (clothes line, matches etc). Too our surprise comfy beds! Will recommend & hire again.

27/02/2011 Vehicle itself was brilliant! Economical,fast and maneuverable.

21/02/2011 Would definitely use your company again. The whole process was very easy from booking to pick up to drop off.

21/02/2011 I enjoyed the Service of KEA. Very friendly, they really took care, close to perfection. All that helped to made our vacation unforgettable.

10/02/2011 when we arrived upgraded to a 6 berth, totally wonderful first time experience, apollo staff very helpful and informative highly recommend, well done discovery and apollo motorhomes

31/01/2011 Great way of going on holiday with small kids

24/01/2011 There was a mix up initially with our pick up time - we had 10 am pick up on our booking sheet while the service had 11 am. However they were very accommodating and gave us the use of a rental vehicle to go and pick up some groceries while we were waiting to our vehicle to be organised. The DVD was simple and informative - I found it very helpful. The vehicle was clean. We had a great time and would recomemnd the service.

22/01/2011 The staff took excellent care of us. They were friendly and made sure we understood everything before we took off. We were very impressed with the whole operation. Thanks for doing a really awesome job.

04/12/2010 We got a very nice transfer of the camper in Christchurch And there was a quick and effective deposit in Auckland

13/11/2010 I would recommend discovery to anyone wanting this kind of holiday and we will definitely be using you on our next trip

11/11/2010 though we had problems with our batteries and were silly enough to run out of fuel on the side of the road at one time, we were impressed with the fact that staff returned our calls and made valid attempts to resolve our problems expediently. we will use Discovery homes again

04/11/2010 this is the first time holidaying in a campervan, staff were more than helpful with their professional, courteous approach and I will always highly recommend Discovery, thank you for everything

31/10/2010 Over all we had a fantastic holiday in the vehilce and the four of us would diffently do it again. The female on the serve phone i called the first time was not sympathetic to our problem. The next day i called the female was very helpful. The staff at the depot very helpful and friendly.

18/10/2010 This was our first holiday with a motor home and we will definatly do it again thanks to KEA.

16/10/2010 We had an amazing trip for 2 weeks in your campervan, we found almost everything we needed in the van and coped extremely well freecamping for most of this period without having to power up. We travelled almost 3000kms and the van was extremely comfortable and travels amazing well for such a large vehicle. We would and have recommended this holiday experience to others!

16/10/2010 We had a good break, enjoyed the experience to move around in "your own home". We would do it again.

09/10/2010 Yes we would go with them anytime. Excellent Camper. Every thing provided. First time we have been on holiday with a campervan. Thank you.

09/10/2010 Staff at both pick up and drop off very friendly and efficient. Thought the D.V.D presentation was great.Answered any questions we might have had once we started our trip.

09/10/2010 We loved the satelite tourist information system. It was very helpful. We even nicknamed her "Judy" and missed her when we were based somewhere for a few days. We had a wonderful holiday. 100% happy.

02/10/2010 Looking forward to experiencing a Kea motorhome again, probably in Aust.

02/10/2010 Loved our NZ experience!

19/09/2010 A very positive and enjoyable experience. Loved the fact that there was plenty of room to store clothing and you had everything you needed on board so just had to buy food.

29/08/2010 I was particularly imrpessed with the easy of both booking and return procedures.

28/08/2010 Had a great trip down to Milford Sound. A must see!!

25/07/2010 We could not speak more highly of the service we received from Leah and staff. The support and service we received both departing and returning our vehicle was excellent.

23/07/2010 We loved our campervan holiday and will certainly be planning another trip. Have already recommended it to other families as a great way to spend quality time together and get to know NZ.

22/07/2010 But your staffs are very helpful and helping us out from the problems. We did bought a small heater to used in the vehicle.Your staff advice that we could refund it on return of vehicle but, we did not.We sure will recommend to our friends.

20/07/2010 We are looking forward to our next oppotunity to do it all again

12/06/2010 The staff at Christchurch and Auckland were a1. Especially the young lady at Christchurch who was very accomodating to the last. I would definately recommend your company to friends and family and would and will use you in the future when we come back to Newzeland.

23/05/2010 Easy booking process, pick-up, and return, excellent DVD video about how to operate the campervan. Surcharges for credit card payment annoying, but within acceptable limits.

23/05/2010 the service was excellent when booking in and returning the vehicle. thanks for a great holiday.
judith

15/05/2010 I think we bit off a bit to long for our first camper van holiday. Two weeks on the south would have beeen plenty.

03/05/2010 We had a fabulous holiday and look forward to our next.the only problem was picking up the van tookat least hour and half staff seemed overworked.easy to drop off and thanks for upgrade to britz

01/05/2010 will probably go again next year

28/04/2010 check-in process was slow, due to mismatch between actual costs versus costs quoted at time of booking. However, staff were helpful and thorough. I would definintely recommend to friends.

17/04/2010 5out of 5!!!!!!!!!!!!!We had an awesome 13 days in the North Island of NZ.We travelled 2000ks and the motorhome didnt miss a beat.
Very comfortable seats but mattress not so great.Booking process was easy and taxi arrived promptly to take us from airport to Apollo.
We cant wait to do it again next year...but so many countries to choose.

16/04/2010 Hi my family rented a maui spirt 6 for six days from christchurch and traveled done to queenstown and back up the east coast to christchurch
we rate the campervan at 5 being our first time in a campervan we found it a blast and are planning to do it again.
We are seasoned overseas travelers and found this holiday one of the least stressful of them all.

01/03/2010 Dispite the problems above we did have fun and the major diappointment was the mainlands inability to provide some decent weather.
Yes i would consider using your firm again

21/02/2010 Fantastic holidays, will do it again for sure.

Vince

18/02/2010 Beatifull country to visit with a campervan

02/02/2010 we had a wonderful time nz is certainly very beautiful place to visit. we will be coming back you made it so easy and being close to the airport was fantastic.

thank you to the very friendly and professional staff.

25/01/2010 Will definately do another campervan holiday - was just the best way to see South Island.

Thanks for the great service - your staff at both collection and drop-off were very helpful and friendly - just made the trip more enjoyable.

20/01/2010 We enjoyed our campervan holiday the van was clean and tidy when we picked it up we were given everything we need and the customer service from the staff in n.z. was very good we have told our friends about discoverys van and we would use them again in the future.

18/01/2010 The whole experience was good, when we picked up the van it was professional and quick. When we dropped it off the same as well. Was one of the easiest holidays we have had, we would do it again. Cheers Kate

17/01/2010 New and very clean. Everything was exactly as advertised if not better. The van went well and was cheap on fuel.

17/01/2010 Everything in the camper workee perfectly. It could have used a thicker blanket/quilt as the South Island was cold and we did not use the heater much. We would definately hire a camper agin from Apollo.

16/01/2010 The staff at the pick up point at Christchurch airport were delightful helpful and the service was efficient. The camp grounds of TOP TEN were really good - jam packed at this time of year but clean with plenty of room in the kitchen, bathrooms for the many tourists at the site. We were confident about going to each TOP TEN along our journey. Each had a style of its own and the facilities were clean and excellent in prime positions not far from the cities - either snuggled into a hill with a garden like a botanic gardent (Dunedin) or with a fantastic view (Queenstown). Thank you for the opportunity to provide this report. I was so glad that I could organise this hire on line as well.

25/11/2009 another great experience in one of ur vans

17/11/2009 it was fine for what we needed, would maybe get a bigger one next time we come to NZ.

04/10/2009 The only way to do NZ!

22/09/2009 The only problem we encountered was that the Grey water outlet wasnt where we expected it to be in accordance with the instruction booklet (dvd only showed the tourist tracks/areas),

I rung the main office up and the person that we spoke to (name cant remember) told us it was below and behind the drivers door, fine that worked but our toilet and dishes sinks were still overflowing, we bought chemicals to flush to no avail, then on returning to base our very friendly and welcoming Staff member Geoff showed us where the other outlet was, far too late though.

Apart from that our holiday in this form of accomodation/transport was the best, fantastic and I have passed this on to many of my family, friends and staff in Rotorua and of Te Puia.
My family are looking at planning another escapade similar to this one we just took next year but hopefully for a longer period of time 3 - 4 weeks. Thanks for the experience and memories.

H.T. Wharerau

21/09/2009 Our experience was a good one!
Booking was fast, receiving vehicle was prompt. It was clean & comfortable. Thank you.

21/09/2009 Hi guys, yeah we had a great time.

The only constructive criticism we might have is the process of physically picking up the rental. It was a lengthy wait at the depot even as it was a quiet period of the day and not many customers were there at the time..

20/09/2009 Hi there,

Thanks for the opportunity to provide feedback.
Making our initial reservation online was done with such ease. Your website was very self explanatory and user friendly.

Upon arrival at Christchurch airport we took advantage of your courtesy pickup. As there were other people also hiring motorhomes from your company, and only a sedan car doing pickups, we were required to wait a little while. A shuttle bus in such sitautions may be a little better, but in saying that the young gentleman that picked us up (your maintenance man I think) was more than courteous, even if it was eveident he was rushing and trying to please several people.

Upon arrival at your establishment we were greeted in a friendly manner and tended to quite quickly. As more people arrived to collect their motorhomes we sensed that our introduction to things was speeded up and we were given a very quick overview. I think it was also assumed that because we are in the industry ( we run 8 caravan parks in australia) that our knowledge of motorhomes was already a given, but must say it is always nice to be on the recieving end of customer service for a change.

We were pleasantly surprised on the day of a free upgrade from a 4 berth to a 6 berth, and were most appreciative. It has confirmed in our mind that we would hire a 6 berth in future and certainly recommend it to others. The joy of not having to sleep in the overhead drivers compartment or convert the table each day to a bed, made for pleasant travelling each day.

One feature we enjoyed tremendously was the tourist info that cut into the radio station at every town. This device was immeasurable in persuading us to stop at various sites.

One slight disappointment was the fact that we could not get the TV to tune at any town we stayed in over the entire week. Whilst we did not allow this to detract from our holiday, the TV was a feature we based our motorhome decision on. We read and re-read the TV instructions in the manual a dozen times - to no avail.

All in all we had a wonderful time in the south island of New Zealand. The scenery was spectacular, the people friendly, the country side so clean. The trip was most affordable and highly recommended as a must do for others.

Thank you once again for the opportunity to comment and we would not hesitate to recommend you to others.

Mark & Robyn Lindsay

30/08/2009 When we arrived at the depot in Aukland we were left waiting for 50mins before we were informed our van would not be ready for at least another 2hours as it was being cleaned.
I found this completely unacceptable after having the week before and the day before to confirm pick up details.

On a positive note the depot did give us a free hire car to allow us to get into Aukland city centre for the day and also provided us with a bottle of wine for our troubles when we returned to pick up the van.

The van itself was easy to drive and use, no problems at all as far as getting around.
We found a couple of minor problems during the first couple of days - there was no rail for the ladder to the above cabin bed to clip onto which meant using the ladder was unsafe, and also the leg fell off the main table on the first day - we found on inspection this had been repaired on many occasions.

Other than that we had a great time, the drop off process in Wellington was straight forward so a nice way to end the trip.

09/08/2009 The pick up of the campervan took too long. There was lot of waiting around.

I can understand the need to go through all the details of how things work, but we seemed to spend ages just waiting around not knowing why we were waiting and we really wanted to get going on our holiday.

The campervan was great, and reasonably priced and fully equiped. Had a great time. Highly recomend for holidays with kids

08/08/2009 We thoroughly enjoyed our campervan. We travelled the south island for 21 days.

The only downside to the campervan is when you provide basic utensils and things for the kitchen there was no microwave containers. A plastic lunch box was provided which was useless. Basic requiremet should include proper containers if you are going to provide a microwave. These I had to purchase myself. Also there should be wine glass provided, these would be of little cost to you.

On the whole I would recommend this form of travel.

We do hope to return next year and do the north island the same way.

Kind regards

Michelle Wills

27/05/2009 No complaints. It was a great experience and everyone we dealt with at Kea was very helpful. Everything went very smoothly.

Thankyou

18/05/2009 The booking process at Discovery was very simple and convenient. The response from the staff was very timely. The entire process of getting the caravan and returning was also smooth.
The customer service staff at KEA was one of the best experience I had in New Zealand, very helpful and courteous!

Hong

17/05/2009 It was great thank you. We would consider doing this again.

03/03/2009 Hello there, Our campervan holiday in Jan 09 was absolutely fantastic. Booking online was quick and easy with no problems at all. When we picked up the van the staff (and Tania) was very helpful and friendly!

The van itself was great, there was only one minor problem we had with the cd player not working all that well but other than that we had no other problems. The actual running of the van was also great, we hired from another company a few years ago and we had quite a few different mechanical problems with that van, but this one drove like a dream and had no mechanical problems at all.

Overall we were extremely happy with our experience this time around and would highly recommend your service to family and friends!!!

Thank you and we will definitely book again next year in April when we come back!!!

Richard and Dallas from Vic. Australia

28/02/2009 Hello Discovery Motorhomes New Zealand.

We had a perfect trip van Auckland to Wellington. We have seen wonderfull things, met great people and stayed in great campingplaces. Yes it was a big succes and we hope to come back to do it again. The car was great too, everything we needed was included, we had no problems what so ever.

Thank you very much!

All the best, MS and EB.

28/02/2009 Everythings was absoluty perfect, it is a fantastic expirience and the motorhome it is very well. Thank you very much.

Mariano.

22/10/2008 Excellent service throughout.

Apart from a minor problem with interior lights, our campervan trip was terrific.

Plenty of room, reliable vehicle and top service from start to finish.

22/10/2008 This was the first time hiring a campervan. Everything was first class. We were able to pick up the van , which was almost brand new, with a minimum of fuss and the return proceedure was painless. The van was well presented and drove well and was very economical to drive.

22/10/2008 I am completely satisfied with the service provided by Discovery Campervans Australia. Smooth booking, transaction and a top of the range good quality campervan. I would highly recommend them and would use this service again.

John

22/10/2008 Everything was perfect.......my family and I had a great holiday

The unit we had had a small leak but other than that it was perfect

Service was good but slow on the pick up day as 55 units were beiung collected

I will do it again next year but would like a 6 berth unit...............can I now in fact book it now for the Moto GP.....please!!

I would (and have) recommend you to anybody

22/10/2008 Wonderful Service, it really was, which is rare these days. Only point of critisism was that awnings were too small

Everyone from booking to handing vehicles back were helpful, friendly and professional. We will do it again

Ken Webb

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