Britz Terms and Conditions - Rugby World Cup

Conditions for Campervan & Motorhome Rental (New Zealand)
Valid 01 September 2011 - 02 October 2011

Branch Opening Hours

Depot Branch Hours

Branches are open all public holidays except Christmas Day (25 December).

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up.

Standard Daily Rates Include

  • Unlimited Kilometres
  • Vehicle Insurance - Standard Liability
  • 15% GST (Goods & Services Tax)
  • Bedding & Linen Kits*
  • Extra Driver Fees
  • Airport transfers upon vehicle collection and return (except Wellington)
  • General Equipment*
  • Supermarket Discount Card
  • Kitchen Equipment*
  • Customer Care 24 hour, 7 days per week Road-service Helpline (toll free)
  • Travel Wallet including map of New Zealand with driving tips and travel information
  • New Zealand leading attractions map including discounts to iconic tourist attractions

*Goods and Services Tax (GST)

GST is a New Zealand Government imposed tax. GST is included in all Britz rates and is currently 15%. Britz reserves the right to amend GST upon Government intervention.

*Bedding & Linen Kits

Includes pillow, pillowcase, sheet and towel per person plus one duvet per bed.

*General Equipment

Includes pegs, dustpan/brush fire extinguisher, bucket/hose, broom, matches, coat hangers and toilet chemicals.

*Kitchen Equipment

Includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.

Stress Free Package

The Stress Free Package is payable per day in addition to the daily rental rate and can only be done via our website upon booking NOT on arrival at the branch.

Stress Free Package Inclusions

  • Liability Reduction Option 2 - $0 Liability*
  • One Way Fee Waived
  • Unlimited Tyre & Windscreen Accidental Damage Cover
  • Diesel Tax Recovery Fee*
  • LP Gas Refill Fee*
  • Baby and/or Booster Seats*
  • Outdoor Table & Chairs
  • Portable Heater
  • Snow Chains

*Liability Reduction Option 2

This option reduces the Liability Fee for 2WD Motorhomes from NZ$7,500 to NIL.

*LP Gas Refill Fee

This allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility.

Diesel Tax Recovery Fee

The Diesel Tax Recovery fee is included in the Stress Free Package. If the Stress free Package has not been selected the Diesel Tax Recovery fee will be calculated on return of the vehicle based on the kilometres travelled during the hire.

The vehicle rates per 100km are as follows:

Vehicle Cost per 100km
2 Berth NIL
2 Berth Diesel $4.45
Voyager $4.45
2 Berth TS $4.70
4 Berth $4.70
6 Berth $4.85

Britz reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.

*Baby/Booster Seat

Note that not all Britz vehicles can accommodate child restraint equipment. Childseats depending on the childs age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the childs size are commonly used for children between 3 and 8 years of age. All child restraunt equipment is to be fitted by the hirer facing foward, in the appropriate seat/s and cannot be situated on side facing seats.

Standard Liability & Vehicle Insurance

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

In the USA liability is referred to as the deductible.

All Vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the exclusions. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The liability applies in respect of each claim, not rental.

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability fee will be refunded if Britz is successful in recovering the cost of the damages from the Thrid Party. Please note that Third Party claims can take months to resolve.

The Standard Liability can be reduced by purchasing one of the following:

Liability Reduction Options (LRO)

  Cost per Day Liability Fee Bond Payable
Standard Included in Rental $7,500 $7,500
LRO 1 $29 (max $1,450) $2,500 $2,500
LRO 2 $45 (max $2,250) $0 $220
Stress Free Package* $65 (max $3,250) $0 $220

*Stress Free Package includes LRO 2 & Bonus Items. This option must be selected at time of booking or prior to pick up.

Tyre and Windscreen Damage

Where a NIL liability is present unlimited windscreen and tyres will be covered for accidental damge.


All insurance cover will be made void if any of the following Exclusions are breached:

  1. Overhead and underbody damage to the vehicle - except where Liability Reduction Option 2 or the Stress Free Package has been purchased (does not cover single vehicle rollover)
  2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be sued for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
  3. Any water related damage, which includes but is not limited to:
    • any vehicle submersion
    • creek or river crossing
    • driving through flooded areas
    • beach driving
  4. Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they have insurance to cover the loss/damage of personal belongings
  5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
  6. A single vehicle roll over occurs.
  7. Damage caused to the vehicle by snow chains.
  8. The incorrect use of fuel or the use of Bio Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
  9. The cost to retrieve or recover a vehicle which has become bogged, submerged, caught, trapped, stuck or restricted in any way and/or has been abandoned.
  10. The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
  11. Drivers not identified on the rental agreement and/or that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary.
  12. The vehicle may only be used to carry the maxinum number of passengers as dictated by the vehicle type.

Vehicle Security Deposit or Bond

Upon vehicle collection, a security deposit is required. The amount is determined by the Liability Reduction Option selected.

For security purposes, only a credit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.

Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either Visa or Mastercard or 4.5% for American Express.

If a Liability Reduction option is not selected, the security deposit is NZ$7,500 payable by credit card. When no Liabiilty Reduction Option or Option 1 is selected, it is important that the hirer have the funds available on the credit card for the bond amount when the vehicle is collected, and that the amount does not exceed the hirers daily withdrawal allowance available on the credit card.

When Liability Reduction Option 2 is selected, the amount is taken as an imprint to the hirers credit card when the vehicle is collected.

Britz reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tank (Fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Stress Free Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon returning the vehicle.

For Security purposes, only the hirers credit card can be used for the Refundable Bond.

Exchange Rate/Currency Variations

All credit card transactions are conducted in New Zealand Dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.

Credit Cards

The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, Mastercard and American Express. A non-refundable 2% administration fee will apply to all Visa and Mastercard transactions (4.5% applies to American Express). Credit card administration fees also apply to debited security bonds and only the hirers credit card is acceptable to use for the purpose of the security bond.

Personal and Company Cheques

Personal and Company cheques will not be accepted as balance payment for rentals at the time of pick up. These must be received by Britz 14 working days prior to commencement of the hire/s.

Calculation Errors

We will not honour calculation errors. Should a calculation error occur we will charge for the shortfall.

Agent Non Payment

In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Britz.


A current and full motor vehicle drivers licence is required and must be presented upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current Internatonal Driving Permit issued in the same country as the drivers licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Age Restrictions

Drivers must be 21 years of age or over. For drivers 75 years or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

Additional Items

Additional items are to be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection (in NZ dollars):

  • Picnic Table - NZ$24 per rental
  • Picnic Chair - NZ$17 per rental
  • Baby / Booster Seat - NZ$35 per rental
  • Portable Heater - NZ$15 per rental
  • Tent (4 Persons) - NZ$65 per rental
  • Camping Pack - NZ$20 per day (max charge $200 for 2 people)
  • Snow Chains - NZ$35 per rental
  • First Aid Kit - NZ$30 for purchase (In vehicle. If seal is broken customer is charged)
  • Souvenir Road Atlas - From NZ$25 for purchase
  • Pre-Purchase Gas (PGO) - From NZ$27 - $37 (depending on vehicle choice)
  • Pre-Purchase Fuel Option - Details on request
  • Portable Hand-Held Shower - NZ$15 per rental
  • GPS - NZ$10 per day (max NZ$100 per hire)
  • Electical Adaptor - NZ$14 for purchase

Charges for additional products and services will be charged per hire.

Outdoor table and chairs, baby/booster seats (if required), pre-purchase gas option, portable heater, (if required) and snow chains (if required) are included in the Stress Free Package.

Rental Duration

  • Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicles return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
  • Minimum rental periods is 5 days with the exception of hires with a collection date between 23 December and 10 January, which require a minimum of 10 days and between 1 September 2011 and 31 October 2011 which have a minimum 7 day rental.
  • Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
  • Minimum rental period is subject to change during peak periods.
  • These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
  • Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
  • If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

Road Restrictions

2WD Campervans can only be driven on sealed/bitumen or well maintained roads.

No vehicle is permitted to travel on:

  • Skippers Road (Queenstown)
  • Ninety Mile Beach (Northland)
  • Ball Hut Road( Mt Cook)
  • Bluff Road that runs between Kuatunu and Mataurangi
  • North of Colville Township (Coromandel Peninsula)

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Change of Drop-Off Destination

If the customers wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.

Subject to the change being approved, an additional charge of up to NZ$700 may apply.

If travel is between 1 September 2011 and 31 October 2011 and the pick up or return locaiton is amended within 60 days of the vehicle pick up a relocation fee of NZ$1,000 may apply.

If the customer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from the Reservations or Scheduling departments. If approved a minimum charge of NZ$1,000 applies. The extra cost must be paid on confirmation of the change of locaiton.

Multiple Rentals

Should a customer have more than one consecutive rental, they can be combined to qualify for longer term hire discounts off the vehicle rate. Consecutive campervan hire for Australia & New Zealand for both Britz and Maui can be combined to qualify if travel is within a 3 month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3 month period however, the original bookings will only qualify for a discount if the booking/s are not already travelling or travelled.

Longer-term discounts must be requested at time of booking.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction option or the Stress Free Package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to Liability Reduction Option or the Stress Free Package will apply. If combining a vehicle hire with another Britz vehicle that has a more expensive Stress Free Package or Liability Reduction Option, the more expensive Stress Free Package / Liability Reduction maximum cost is applied. In the instance where a Britz hire is being combined with a Maui hire and the packages have either the Stress Free Package or Liability Reduction Options, these components cannot be combined to have a maximum charge applied, however the vehicle rate can have a longer-term discount applied if applicable.

If multiple hires total morethan 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be direct to Reservations.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the booked products are campervans and the vehicle security deposit amount is the same.

One-Way Rentals

A One-way rental fee of NZ$300 is charged for rentals between the North and South Islands and vice versa, where pick up is between 01 October and 31 March.

The one-way fee if applicable is charged per hire.

The one-way fee is included in the Stress Free Package.

Wellington and Queenstown Fees

Vehicle collections and returns in Wellington and Queenstown incur a NZ$210 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.


We provide free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch at their own expense.


Britz reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all insurance claims in the event of the customer not having NIL liability. In addition to costs per fine and/or insurance claim, the administration fee of NZ$60 will be applicable.

Customer Care On-Road Assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compenstion. We do not accept liability for any claims submitted after this period.

Please contact us on toll free:

  • North Island: 0800 831 900
  • South Island: 0800 304 304



Repairs up to NZ$200 may be affected wthout authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$200, Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Change of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.


Full Payment is required at time of booking. In the case of cancelling your reservation the below fees apply:

  • If cancelled up to 150 days prior to travel - 20% of Rental
  • If cancelled 149 - 91 days prior to travel - 50% of Rental
  • If cancelled under 90 days of travel - 100% of Rental
  • If vehicle is returned early for any reason whatsoever there is no refund available for unused days


If you choose to amend your reservation prior to pick up a NZ$60 amendment fee will apply.

All Amendments to bookings are subject to availability and different rates may apply based on the amendment made.

If rental dates are amended within 60 days of the vehicle pick up, no refund will be made if the hire is shortened.

If the pick up or return location is amended within 60 days of the vehicle pick up, a relocation fee of NZ$1000.00 may apply.

If the customer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations or Scheduling Departments. If approved a minimum charge of NZ$1,000.00 applies. The extra cost must be paid on confirmation of the change of the location.

Cancellations for Ferry Crossings

Payment for the ferry charges must be collected in full at time of booking.

Bookings made for ferry crossings during 1 September & 31October will require final customer names 90 days before travel or the space will be cancelled.

Bookings made for travel during 1 September & 31 October that are cancelled or reduced in value within 28 days of travel will have a 70% cancellation penalty applied.


Britz reserves the right to refuse any rental at its discretion.


No animals are permitted in our vehicles, excluding guide dogs.

Note: Terms and conditions are subject to change without notice.

*Exclusion: Britz, Maui, Mighty

Free Cancellation up to 91 days prior to Travel