Spaceships Terms and Conditions
Conditions for Campervan & Motorhome Rental (New Zealand)
Valid from 01 August 2015
Rates and conditions
Rates and conditions quoted are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Spaceships. Please note all prices are quoted and payable in New Zealand dollars.
Branch Opening Hours: (allow 1 hour for collection)
3 Nov-30 Apr
01 May-02 Nov
9:00am - 5:00pm (After hours pick up available)
Sun Closed (After hours pick up available)
23 May - 01 Oct
01 Oct - 04 May
9:00am - 5:00pm (After hours pick up available)
Mon - Sun
9:00am - 5.00pm (After hours pick up available)
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time. Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
Minimum days & one way rentals
Minimum rental period is 5 days. Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation. One way rentals are available between all branch locations.
Delivery and Return of the Vehicle
When your trip is coming to an end you must return the Vehicle to us:
(a) Between the hours of 9am-4pm to the place and on the date shown on the Rental Agreement (unless you have an after hours drop off). A pick up and drop off time is required on every booking. If you are not going to be able to return at the agreed time you must let Spaceships know 12 hours in advance.
(b) With the same amount of fuel that was provided and is detailed on your Rental Agreement. This will vary and be on your Spaceships check sheet.
(c) Any extra fuel left at the end of your hire will not be refunded. If you return the Vehicle with less fuel than on your rental agreement we reserve the right charge a fuel fee of $100 to replace the fuel. A $200 fee will apply if you return the Vehicle empty or very low on fuel.
(d) All vehicles must be returned washed, vacuumed and free of rubbish or you will be charged a cleaning fee of $100.
(e) If we cannot clearly see the panels we can refuse to check the Vehicle in at that time and you accept any damages we find during the cleaning process. The $100 cleaning fee will also apply.
(f) Pay a cleaning fee of $300 should you return a portable toilet in an un-sanitised state.
(g) To the location on your rental agreement. If not a relocation fee of NZ$700 will be charged to cover the relocation costs.
(h) Unused hire days and additional Excess Reduction payments are non refundable for early returns.
After Hours pick up and drop off service
1 If you wish to pick up or drop off the Vehicle outside of office hours (9.00am - 5.00pm) you must have pre booked this with us or request this change 72 hours prior to your drop off date.
2 You accept that you are liable for the Vehicle, its contents, and all damages until a Spaceships staff member checks in the Vehicle. We accept no responsibility for the Vehicles safety whilst parked on the road or outisde our buildings.
3 A pre hire check will be completed by us marking any damages and listing all the contents and accessories present. You agree to the pre hire check form completed by us. This will be left in the vehicle for you and a copy kept by us with your Rental Agreement. This pre hire check form is final.
Change of drop-off destination
Change of return location is subject to availability and must be authorised by us first. If you return to a different location to that on your Rental Agreement a $700 relocation fee will apply.
If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch.
If you return the Vehicle later than 1600 hours you will he charged an additional day’s hire. Early returns do not entitle you to a refund.
If you wish to extend the hire period then you must contact us directly for approval, which is subject to availability at all times. Failure to gain approval will result in a late fee of $250 being charged along with any unpaid hire days being charged to your credit card . Any agreed extension of hire must be paid in full at the time of extension at the agreed rate.
Should a Customer have more than one rental, the bookings can be combined to qualify for longer-term hire discounts Spaceships Campervan hire in Australia and New Zealand and/or car hire in New Zealand can be combined to qualify if travel is within a 3-month period.
We strongly recommend any international visitors arriving off long-haul flights stay overnight prior to picking up their motorhomes. Please also take the time to visit www.drivesafe.org.nz which provides educational information in regards to safe driving practices on New Zealand Roads.
Driver and drivers licence requirements
(a) All drivers must be 18 years of age or over. Restricted and probationary permits are acceptable(Provided you drive within the terms of your licence).
(b) A full resident country driver’s licence must be presented at the time of Vehicle pick up for each nominated driver.
(c) New Zealand law states if your overseas driver’s licence is NOT FULLY translated into English you must carry an accurate translation. This is your responsibility as the hirer.
(d) You have not been convicted of, or have charges pending, for a driving related offence under the influence of alcohol or drugs; or with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;
(e) You have not been refused nor had any motor Vehicle insurance cancelled for any reason within the three years prior to the Rental Period.
Use of the vehicle:
You must not:
Smoke or allow animals in the vehicles at any time. A soiling fee of $300 will be charged if you breach this obligation. You must not drive under the influence of alcohol or drugs or use the Vehicle for any illegal purposes.
(a) Keep the Vehicle locked and the keys under your personal control at all times and produce such keys if the Vehicle has been stolen;
(b) Ensure that all responsible care is taken in handling and parking the vehicle and that it is left securely locked when not in use.
(c) Be aware and in compliance with all New Zealand Land Transport rules and regulations. This is your responsibility.
(d) If Travelling with Children: The Child Restraint Law stipulates that children under 7 must be properly restrained in an approved child restraint. It is the hirer’s responsibility to ensure their child restraint or a hired child restraint is installed correctly. It is strongly recommended by Land Transport New Zealand that children should be seated in the rear of a vehicle.
(e) Maintain engine oils and coolant levels if the Vehicle’s warning lights indicate that this is required plus maintain the tyres at the recommended pressure. Weekly checks are required.
(f) We recommend you have travel insurance to cover any unforeseen events that may cause the shortening of your rental.
(g) All accidents, damages, maintenance and repairs must be reported immediately to us. If not reported within 24 hours an additional $75 fee will be charged.
(h) Credit card details are required on every Rental Agreement to cover any additional fees, infringements or exclusions.
You agree that this agreement is void and you are fully responsible for all costs if you breach any of the conditions of this agreement irrespective if you have the All Inclusive, Partial Excess Reduction or Standard Bond.
Maintenance and Repairs
(a) Contact us within 24 hours to report any problems with the Vehicle or equipment. Calls must be made during business hours. We will do our best to fix the problem within 48 hours. No claims will be accepted after this period. Weekends and public holidays will mean delays due to mechanic workshops being closed.
(b) Contact us immediately if you hit a pothole or knock the wheel alignment as this could cause the tyres to wear out quicker than they should. If unreported, costs could be your responsibility.
(c) Not authorise or undertake any repairs to the Vehicle without our prior authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. You must generally do all things necessary to keep and maintain the Vehicle in its current state and condition.
(d) All vehicles are registered with New Zealand Roadside Assistance 'NZRA' who provide quality 24 hour roadside service. This covers all mechanical faults with the Vehicle only. The cost for running out of fuel, lost keys, flat batteries, a breakdown as a result of an accident will be your cost. Phone 0800 772 237 and press 3 to speak to the NZRA.
Please note: Spaceships will only reimburse you for the cost of authorised repairs by us if you keep and produce to us the original receipts for those repairs or salvage. Continued operation of the Vehicle after a defect has occurred may lead to a serious accident or consequential damage to the engine for which you the hirer will be held responsible and liable for full repair costs.
Oil and water levels:
The hirer/driver is responsible to check and maintain all fluid levels and must immediately rectify and report to Spaceships any defect of which you become aware however slight. Rectification means a fit and proper diagnosis and repair. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you the renter will be held responsible and liable for full repair costs.
The risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind can be severe. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate and call Spaceships . Do not wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you will be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.
1 You must not drive on these restricted roads:
Skippers Canyon Road near Queenstown, Ball Hutt Road near Mt Cook and 90 Mile Beach in Northland and agree this agreement is void, and you are liable for ALL associated costs of any repairs, towing and all damages if you do regardless of which Excess Reduction Option you have.
2 You must not, unless authorised by us, drive or take the Vehicle on any road, which is temporarily/permanently closed or restricted, or on beaches through streams, dams, rivers and floodwaters.
Vehicles cannot be requested by make or model, only by vehicle category. Spaceships will endevour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Spaceships reserve the right to substitute an alternative vehicle without prior notification The alternative vehicle shall be as close a substitute for the booked vehicle as possible Spaceships will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required. Should the customer decide to take a lesser vehicle than booked they will not be entitled to any refund. Where Spaceships cannot provide a vehicle for a confirmed reservation, Spaceships liability is limited to a refund of the unused portion of the rental fee only.
Credit card Payment
Spaceships accept Visa, Visa Debit Card, and MasterCard ONLY. A 2.5% credit card fee applies to these card payments when paying the balance of your rental on collection of the vehicle.
There is no credit card fee charged at the time of booking or via our online booking system.
Personal and company cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up Personal or Company cheques are not acceptable as the vehicle security deposit.
For your Protection
Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance. Spaceships does not accept any liability for personal injuries sustained during rental.
Vehicle theft and break in
We suggest having your own travel insurance to cover any associated costs in the unlikely event of a theft or loss of belongings. The Vehicle is insured for damages caused by break-in but the removable contents are not and will be your responsibility while the vehicle is on hire. We accept no liability for your personal belongings. The daily rate fee will still apply (unless you have All Inclusive) and we accept no responsibility for loss of travel days, additional associated costs and no refunds are available. You must produce the keys if the Vehicle is stolen.
Credit card details must be provided to us by you at the commencement of the Rental Period for the purposes of paying the Bond. You authorise Spaceships to hold a bond in the amount of $3000 on your credit card at the commencement of the Rental Period. You authorise Spaceships to use the Bond to cover insurance excess costs (and any incidental costs) as a result of any accident during the Rental Period. The bond amount will be deducted from your credit card (or retained from a cash deposit) if you are involved in an accident whilst using the Vehicle. The bond will be released when the Vehicle is returned provided no damage has occurred. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded to you if Spaceships are successful in recovering the costs of the damages from the third party. You acknowledge that you must pay for anything not covered by insurance or the Bond.
a) the Vehicle is insured for third party Vehicle and property damage;
b) the Customer will have to pay a liability fee in respect of any damage incurred whilst in the Customer’s possession;
c) the liability fee may be reduced by taking out Liability Reduction coverage (see below)
Any Liability Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions of the use of vehicle clause
If no Liability Reduction Option is taken, the customer is responsible for the first AU$3000 of the cost of damage
Stress Free Package covers all damage including all glass breakages, under body & overhead damage
The Standard Liability can be reduced by purchasing one of the following Liability Reduction Options:
Included in Hire :
||Extra Cost per day
Liablity Reduction Option 1:
||Extra Cost per day
| All Vehicles
Stress Free Option:
||Extra Cost per day
| All Vehicles
Stress Free Package
For additional non-refundable fees of $30 per hire day, to a maximum payable of $1200 i.e. 40 days rental the All Inclusive package will reduce the $3000 excess to $0 and cover all damage including;
|- The Roof
||- Under body
||- Exterior panels
|- Unlimited windscreen chips
||- Side mirrors
||- $0 daily repair fee
|- Single vehicle accidents
||- Towing costs
||- 2 replacement tyres
|- 1 single vehicle roll over
||- Glass cover
||- *Cover for gravel roads
|- 1 windscreen replacement
||- No one-way fees
* NOTE: A windscreen replacement can cost up to $550. Stone chips cost $75 each, and a tyre costs $140. Gravel road cover excludes the three restricted roads mentioned in clause 4. You are also entitled to an express check in on your return. WE RECOMMEND TAKING THE ALL INCLUSIVE TO REDUCE YOUR RISK AND TRAVEL WITH COMPLETE PEACE OF MIND.
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of Liability Reduction options that may have been taken.
Damage as identified below is specifically excluded from any Liability Reduction or Stress Free Package limitation of liability and the Customer remains fully liable for all costs incurred:
(a) Are deemed by us and/or local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the Vehicle or any third party vehicle/property.
(b) Abandon or allow the Vehicle to be stolen or sublease the Vehicle to anyone not named on the Rental Agreement.
(c) Misplace the keys or damage the Vehicle due to the use of snow chains
(d) Allow drivers not on the rental agreement to drive. You are also responsible for any damages caused by them.
(e) Or anyone drives with a cancelled or suspended licence or a learners or probationary licence
(f) Operate the Vehicle outside of the agreed hire period.
(g) Cause any water related damages such as but not limited to Vehicle submersion, creek or river crossing, beach driving, salt water damage or driving through low plain flooded areas.
(h) Cause damage by careless, reckless, negligent or wilful conduct; such as but not limited to high speed driving or racing your Vehicle, leaving the road for any reason, damage caused by snow chains and continuing to drive if a warning light appears causing engine or vehicle damage;
(i) Damage any articles, appliances, accessories or fixtures inside the Vehicle unless in the case of a motor accident.
(j) Use the vehicle to tow, carry volatile, corrosive or flammable material or store anything not agreed to in your Rental Agreement.
(k) Carry more people than is permitted in the Vehicle. This is determined by the seat belts available for passengers to be legally secured.
(l) Make any alterations or additions to the Vehicle without the prior written consent from us
(m) Have an animal in the Vehicle - except a guide dog - subject to our approval. All associated costs for any damages and cleaning will be your responsibility.
(n) Use the incorrect fuel.
In the event of any form of accident resulting in damage to the Vehicle or any third party property you must contact us within 24 hours. The following procedures should be followed.
14.1 Third party accident
(a) In the event of an accident where a third party is deemed at fault and a replacement vehicle is required, all hire day, All inclusive and Partial Excess Reduction will be transferred to a new rental agreement. If Standard Excess applies a new bond will apply regardless of who is at fault.
(b) In the event of a single vehicle accident (including a Vehicle roll over) where a replacement vehicle is required, all hire days are transferred to a new rental agreement. A new Excess Reduction Option is required for the remaining hire days.
(c) In the event of an accident in which the vehicle is deemed drivable all hire days and All Inclusive will remain. If the Standard Excess or the Partial Excess Reduction applies, a new bond will apply for the remaining days of hire and must be paid immediately.
14.2 At the accident scene the customer must:
(a) Obtain the details of Third Parties and any Witnesses, and report the accident to the Police.
(b) Photograph damage to all vehicle(s) and registration number(s).
14.3 After the accident and at the Branch
(a) Call us and we will get the relevant forms to you.
(b) You must produce your Driver’s Licence and hand over the police report (if applicable) along with the claim form and any supporting photographs.
(c) You are required to pay the excess (if applicable) and any other amount due in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting the event, not at completion of the Rental Period. The daily rate fee applies if on the Standard Bond.
(d) Spaceships will ensure the Motor Vehicle Accident Report is completed clearly and accurately and signed by the Customer.
1 You are liable for any offence committed during the Rental Period for speeding, parking, and toll roads, freedom camping and any other traffic offences. Credit card details are required on every Rental Agreement to cover these offences.
2 In the event that any infringement(s) are received by us, we will transfer the recovery and related processes to VMS (New Zealand) Limited and its related entities as agent for and on behalf of us. They will contact you and arrange for a transfer of liability of the fine into your name and charge the agreed administration fee(s). This is NZ$25 per speeding, parking, Freedom Camping and toll road infringement. Please Note: When liability is transferred it is the customer’s responsibility to pay the infringement also.
Cancellation and Amendments
FREE cancellation on all bookings up to 45 days prior to pick-up - Valid for new bookings from 1st April 2016
In the case of cancelling your reservation up to 44 days prior to pick up, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.
Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
Limit of Liability
Spaceships will use our reasonable endeavours to replace the Vehicle in the event of breakdown or accident subject to availability.
Subject to terms and conditions not being breached by the renter If Spaceships cannot supply a replacement vehicle under clause, then Spaceships will refund your hire fees for any whole days for which you lose total use of the Vehicle. If breach of terms and conditions have occurred then Spaceships reserve the right to not refund any monies whatsoever.
Spaceships provide 24 hour road service free of charge subject to this Agreement.