Spaceships Terms and Conditions

Rates and conditions quoted are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Spaceships. Please note all prices are quoted and payable in New Zealand dollars.

 

 

Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time. Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.

Minimum rental period is 5 days. Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation. One way rentals are available between all branch locations.

When your trip is coming to an end you must return the Vehicle to us:

(a) Between the hours of 9am-4pm to the place and on the date shown on the Rental Agreement (unless you have an after hours drop off). A pick up and drop off time is required on every booking. If you are not going to be able to return at the agreed time you must let Spaceships know 12 hours in advance.

(b) With the same amount of fuel that was provided and is detailed on your Rental Agreement. This will vary and be on your Spaceships check sheet.

(c) Any extra fuel left at the end of your hire will not be refunded. If you return the Vehicle with less fuel than on your rental agreement we reserve the right charge a fuel fee of $100 to replace the fuel. A $200 fee will apply if you return the Vehicle empty or very low on fuel.

(d) All vehicles must be returned washed, vacuumed and free of rubbish or you will be charged a cleaning fee of $100.

(e) If we cannot clearly see the panels we can refuse to check the Vehicle in at that time and you accept any damages we find during the cleaning process. The $100 cleaning fee will also apply.

(f) Pay a cleaning fee of $300 should you return a portable toilet in an un-sanitised state.

(g) To the location on your rental agreement. If not a relocation fee of NZ$700 will be charged to cover the relocation costs.

(h) Unused hire days and additional Excess Reduction payments are non refundable for early returns.

After Hours pick up and drop off service

1 If you wish to pick up or drop off the Vehicle outside of office hours (9.00am - 5.00pm) you must have pre booked this with us or request this change 72 hours prior to your drop off date.

2 You accept that you are liable for the Vehicle, its contents, and all damages until a Spaceships staff member checks in the Vehicle. We accept no responsibility for the Vehicles safety whilst parked on the road or outisde our buildings.

3 A pre hire check will be completed by us marking any damages and listing all the contents and accessories present. You agree to the pre hire check form completed by us. This will be left in the vehicle for you and a copy kept by us with your Rental Agreement. This pre hire check form is final. 

If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch. 

If you return the Vehicle later than 1600 hours you will he charged an additional day’s hire.  Early returns do not entitle you to a refund.

Should a Customer have more than one rental, the bookings can be combined to qualify for longer-term hire discounts Spaceships Campervan hire in Australia and New Zealand and/or car hire in New Zealand can be combined to qualify if travel is within a 3-month period.

 

(a) All drivers must be 18 years of age or over. Restricted and probationary permits are acceptable(Provided you drive within the terms of your licence).

(b) A full resident country driver’s licence must be presented at the time of Vehicle pick up for each nominated driver. 

(c) New Zealand law states if your overseas driver’s licence is NOT FULLY translated into English you must carry an accurate translation. This is your responsibility as the hirer.

(d) You have not been convicted of, or have charges pending, for a driving related offence under the influence of alcohol or drugs; or with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;

(e) You have not been refused nor had any motor Vehicle insurance cancelled for any reason within the three years prior to the Rental Period.

You must:

(a) Contact us within 24 hours to report any problems with the Vehicle or equipment. Calls must be made during business hours. We will do our best to fix the problem within 48 hours. No claims will be accepted after this period. Weekends and public holidays will mean delays due to mechanic workshops being closed.

(b) Contact us immediately if you hit a pothole or knock the wheel alignment as this could cause the tyres to wear out quicker than they should. If unreported, costs could be your responsibility.

(c) Not authorise or undertake any repairs to the Vehicle without our prior authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. You must generally do all things necessary to keep and maintain the Vehicle in its current state and condition.

(d) All vehicles are registered with New Zealand Roadside Assistance 'NZRA' who provide quality 24 hour roadside service. This covers all mechanical faults with the Vehicle only. The cost for running out of fuel, lost keys, flat batteries, a breakdown as a result of an accident will be your cost. Phone 0800 772 237 and press 3 to speak to the NZRA.

Please note: Spaceships will only reimburse you for the cost of authorised repairs by us if you keep and produce to us the original receipts for those repairs or salvage. Continued operation of the Vehicle after a defect has occurred may lead to a serious accident or consequential damage to the engine for which you the hirer will be held responsible and liable for full repair costs.

Non-mechanical repairs

 Oil and water levels:

The hirer/driver is responsible to check and maintain all fluid levels and must immediately rectify and report to Spaceships any defect of which you become aware however slight. Rectification means a fit and proper diagnosis and repair. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you the renter will be held responsible and liable for full repair costs.

The risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind can be severe. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate and call Spaceships . Do not wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you will be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.

Road Restrictions

1 You must not drive on these restricted roads:

Skippers Canyon Road near Queenstown, Ball Hutt Road near Mt Cook and 90 Mile Beach in Northland and agree this agreement is void, and you are liable for ALL associated costs of any repairs, towing and all damages if you do regardless of which Excess Reduction Option you have.

2 You must not, unless authorised by us, drive or take the Vehicle on any road, which is temporarily/permanently closed or restricted, or on beaches through streams, dams, rivers and floodwaters.

Vehicle availability

 

 

 

a) the Vehicle is insured for third party Vehicle and property damage;

b) the Customer will have to pay a liability fee in respect of any damage incurred whilst in the Customer’s possession;

c) the liability fee may be reduced by taking out Liability Reduction coverage (see below)

Any Liability Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions of the use of vehicle clause

If no Liability Reduction Option is taken, the customer is responsible for the first AU$3000 of the cost of damage

Stress Free Package covers all damage including all glass breakages, under body & overhead damage

The Standard Liability can be reduced by purchasing one of the following Liability Reduction Options:

For additional non-refundable fees of $30 per hire day, to a maximum payable of $1200 i.e. 40 days rental the All Inclusive package will reduce the $3000 excess to $0 and cover all damage including;

- The Roof	- Under body	- Exterior panels
- Unlimited windscreen chips	- Side mirrors	- $0 daily repair fee
- Single vehicle accidents	- Towing costs	- 2 replacement tyres
- 1 single vehicle roll over	- Glass cover	- *Cover for gravel roads
- 1 windscreen replacement	- No one-way fees

 

 

 

 

* NOTE: A windscreen replacement can cost up to $550. Stone chips cost $75 each, and a tyre costs $140. Gravel road cover excludes the three restricted roads mentioned in clause 4. You are also entitled to an express check in on your return. WE RECOMMEND TAKING THE ALL INCLUSIVE TO REDUCE YOUR RISK AND TRAVEL WITH COMPLETE PEACE OF MIND.

The Customer acknowledges that they are responsible for all costs for the following damage irrespective of Liability Reduction options that may have been taken.

Damage as identified below is specifically excluded from any Liability Reduction or Stress Free Package limitation of liability and the Customer remains fully liable for all costs incurred:

(a) Are deemed by us and/or local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the Vehicle or any third party vehicle/property.

(b) Abandon or allow the Vehicle to be stolen or sublease the Vehicle to anyone not named on the Rental Agreement.

(c) Misplace the keys or damage the Vehicle due to the use of snow chains

(d) Allow drivers not on the rental agreement to drive. You are also responsible for any damages caused by them.

(e) Or anyone drives with a cancelled or suspended licence or a learners or probationary licence

(f) Operate the Vehicle outside of the agreed hire period.

(g) Cause any water related damages such as but not limited to Vehicle submersion, creek or river crossing, beach driving, salt water damage or driving through low plain flooded areas.

(h) Cause damage by careless, reckless, negligent or wilful conduct; such as but not limited to high speed driving or racing your Vehicle, leaving the road for any reason, damage caused by snow chains and continuing to drive if a warning light appears causing engine or vehicle damage;

(i) Damage any articles, appliances, accessories or fixtures inside the Vehicle unless in the case of a motor accident.

(j) Use the vehicle to tow, carry volatile, corrosive or flammable material or store anything not agreed to in your Rental Agreement.

(k) Carry more people than is permitted in the Vehicle. This is determined by the seat belts available for passengers to be legally secured.

(l) Make any alterations or additions to the Vehicle without the prior written consent from us

(m) Have an animal in the Vehicle - except a guide dog - subject to our approval. All associated costs for any damages and cleaning will be your responsibility.

(n) Use the incorrect fuel.

1 You are liable for any offence committed during the Rental Period for speeding, parking, and toll roads, freedom camping and any other traffic offences. Credit card details are required on every Rental Agreement to cover these offences.

2 In the event that any infringement(s) are received by us, we will transfer the recovery and related processes to VMS (New Zealand) Limited and its related entities as agent for and on behalf of us. They will contact you and arrange for a transfer of liability of the fine into your name and charge the agreed administration fee(s). This is NZ$25 per speeding, parking, Freedom Camping and toll road infringement. Please Note: When liability is transferred it is the customer’s responsibility to pay the infringement also.

FREE cancellation on all bookings up to 45 days prior to pick-up - Valid for new bookings from 1st April 2016

In the case of cancelling your reservation up to 44 days prior to pick up, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.

Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.