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Conditions for Campervan & Motorhome Rental (New Zealand)
Valid 01 August 2011 - 30 November 2011
Valid 01 August 2011 - 30 November 2011
This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement
on pick-up.
Standard Daily Rates include:
Goods and Services Tax(GST)
GST is a New Zealand Government imposed tax. GST is included in all Britz rates and is currently 12.5%. Britz reserves the right to amend GST upon Government intervention
*Linen and Bedding
includes pillow, pillowcase, sheet and towel per person plus one duvet per bed.
**General Equipment
includes pegs, dustpan/brush fire extinguisher, bucket/hose, broom, matches, coat hangers and toilet chemicals.
***Kitchen Equipment
includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
Britz Stress Free package
The Stress Free Package is payable per day in addition to the daily rental rate and can only be done via our website upon booking NOT on arrival at the branch.
All inclusions as per Daily rate PLUS
Excess Reduction Option 2 (NIL excess)
One Way Fees if applicable
Diesel Tax Recovery fee
Pre-Purchase Gas* (bring back empty)
Baby or Booster Seats if required**
Picnic Table and Chairs (chairs per person travelling)
Portable Heater if required
Snow chains if required
All inclusions as per Daily rate PLUS
Excess Reduction Option 2
This option reduces the excess for 2WD campervans from NZ$7500 to NIL.
*Pre-Purchase Gas Option(PGO)
This allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility.
**Baby/Booster seat
Note that not all Britz vehicles can accommodate child restraint equipment. Childseats depending on the childs age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the childs size are commonly used for children between 3 and 8 years of age. All child restraunt equipment is to be fitted by the hirer facing foward, in the appropriate seat/s and cannot be situated on side facing seats.
Insurance Excess Options
New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.
In the USA and excess is referred to as the deductible.
All Vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the exclusions. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Britz is successful in recovering the cost of the damages from the Thrid Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
This Standard Excess can be reduced by purchasing one of the following options at the depot:
Note: Excess Reduction 2 is included in the Stress Free Package.
All credit card transactions are conducted in New Zealand Dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.
In the USA and excess is referred to as the deductible.
All Vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the exclusions. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Britz is successful in recovering the cost of the damages from the Thrid Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.
This Standard Excess can be reduced by purchasing one of the following options at the depot:
Excess Reduction Option 1:
| Vehicle | Cost per day | Excess reduced to | Bond reduced to |
| 2WD | NZ$25 (max NZ$1,250) | NZ$2,500 | NZ$2,500 |
Excess Reduction Option 2:
| Vehicle | Cost per day | Excess reduced to | Bond reduced to |
| 2WD | NZ$42 (max NZ$2,100) | Nil | NZ$220 |
Diesel Tax Recovery Fee
The Diesel Tax Recovery fee is included in the Stress Free Package. If the Stress free Package has not been selected the Diesel Tax Recovery fee will be calculated on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
The vehicle rates per 100km are as follows:
| Vehicle | Cost per 100km |
| 2 Berth | NIL |
| 2 Berth Diesel | $4.45 |
| Voyager | $4.45 |
| 2 Berth TS | $4.70 |
| 4 Berth | $4.70 |
| 6 Berth | $4.85 |
Tyre and Windscreen Damage:
Where a nil excess is present unlimited windscreen and tyres will be covered for accidental damge.
Exclusions:
All insurance cover will be made void if any of the following Exclusions are
breached:
- Overhead and underbody damage to the vehicle - except where Excess Reduction 2 or the Stress Free Package has been purchased (does not cover single vehicle rollover)
- Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be sued for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
- Any water related damage, which includes but is not limited to:
- any vehicle submersion
- creek or river crossing
- driving through flooded areas
- beach driving
- Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they have insurance to cover the loss/damage of personal belongings
- Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
- A single vehicle roll over occurs.
- Damage caused to the vehicle by snow chains.
- The incorrect use of fuel or the use of Bio Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
- The cost to retrieve or recover a vehicle which has become bogged, submerged, caught, trapped, stuck or restricted in any way and/or has been abandoned.
- The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
- Drivers not identified on the rental agreement and/or that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary.
- The vehicle may only be used to carry the maxinum number of passengers as dictated by the vehicle type.
Vehicle Security Deposit or Bond
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.
For security purposes,only a credit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either Visa or Mastercard or 4.5% for American Express.
If an Excess Reduction option is not selected, the security deposit is NZ$7,500 payable by credit card. When no Excess Reduction option or Option 1 is selected, it is important that the hirer have the funds available on the credit card for the bond amount when the vehicle is collected, and that the amount does not exceed the hirers daily withdrawal allowance available on the credit card.
When Excess Reduction Option 2 is selected, the amount is taken as an imprint to the hirers credit card when the vehicle is collected.
Britz reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tank (Fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Stress Free Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottl will result in refill charges, which will be advised upon returning the vehicle.
For Security purposes, only the hirers credit card can be used for the Refundable Bond.
For security purposes,only a credit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either Visa or Mastercard or 4.5% for American Express.
If an Excess Reduction option is not selected, the security deposit is NZ$7,500 payable by credit card. When no Excess Reduction option or Option 1 is selected, it is important that the hirer have the funds available on the credit card for the bond amount when the vehicle is collected, and that the amount does not exceed the hirers daily withdrawal allowance available on the credit card.
When Excess Reduction Option 2 is selected, the amount is taken as an imprint to the hirers credit card when the vehicle is collected.
Britz reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tank (Fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Stress Free Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottl will result in refill charges, which will be advised upon returning the vehicle.
For Security purposes, only the hirers credit card can be used for the Refundable Bond.
Exchange Rate/Currency Variations
All credit card transactions are conducted in New Zealand Dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.
Credit Cards
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, Mastercard and American Express. A non-refundable 2% administration fee will apply to all Visa and Mastercard transactions (4.5% applies to American Express). Credit card administration fees also apply to debited security bonds and only the hirers credit card is acceptable to use for the purpose of the security bond.
Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals.
Charges for additional products and services will be charged per hireCalculation Errors
We will not honour calculation errors. Should a calculation error occur we will charge for the shortfall.
Agent Non Payment
In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Britz.
Licence
A current and full motor vehicle drivers licence is required and must be presented upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current Internatonal Driving Permit issued in the same country as the drivers licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
Age Restrictions
Drivers must be 21 years of age or over. For drivers 75 years or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
Additional Items
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection (in NZ dollars):
- Picnic Table - NZ$22 per rental
- Picnic Chair - NZ$15 per rental
- Baby / Booster Seat - NZ$25 per rental
- Portable Heater - NZ$15 per rental
- Tent (4 Persons) - NZ$65 per rental
- Camping Pack - NZ$20 per day (max charge $200 for 2 people)
- Snow Chains - NZ$25 per rental
- First Aid Kit - NZ$30 for purchase (In vehicle. If seal is broken customer is charged)
- Souvenir Road Atlas - From NZ$25 for purchase
- Pre-Purchase Gas (PGO) - From NZ$25 - $35 (depending on vehicle choice)
- Pre-Purchase Fuel Option - Details on request
- Portable Hand-Held Shower - NZ$15 per rental
- GPS - NZ$9 per day (max NZ$90 per hire)
Outdoor table and chairs, baby/booster seats (if required), pre-purchase gas option, portable heater, (if required) and snow chains (if required) are included in the Stress Free Package.
Rental Duration
- Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicles return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
- Minimum rental periods is 7 days.
- Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
- Minimum rental period is subject to change during peak periods.
- These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
- Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
- If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
- Skippers Road (Queenstown)
- Ninety Mile Beach (Northland)
- Ball Hut Road( Mt Cook)
- Bluff Road that runs between Kuatunu and Mataurangi
- North of Colville Township (Coromandel Peninsula)
- North Island: 0800 831 900
- South Island: 0800 304 304
- If cancelled up to 150 days prior to travel - 20% of Rental
- If cancelled 149 - 91 days prior to travel - 50% of Rental
- If cancelled under 90 days of travel - 100% of Rental
- If vehicle is returned early for any reason whatsoever there is no refund available for unused days
Road Restrictions
2WD Campervans can only be driven on sealed/bitumen or well maintained roads.
No vehicle is permitted to travel on:
Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
No vehicle is permitted to travel on:
Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Multiple Rentals
Should a customer have more than one consecutive rental, they can be combined to qualify for
longer term hire discounts off the vehicle rate. Consecutive campervan hire for Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if travel is within a 3 month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3 month period however, the original bookings will only qualify for a discount if the booking/s are not already travelling or travelled.
Longer-term discounts must be requested at time of booking.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction optio or the Stress Free Package if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Britz stress free package will apply. If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed to Reservations.
Longer-term discounts must be requested at time of booking.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction optio or the Stress Free Package if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Britz stress free package will apply. If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed to Reservations.
One-Way Rentals
A One-way rental fee of NZ$300 is charged for rentals between the North and South Islands and vice versa, where pick up is between 01 October and 31 March.
The one-way fee if applicable is charged per hire.
The one-way fee is included in the Stress Free Package.
The one-way fee if applicable is charged per hire.
The one-way fee is included in the Stress Free Package.
Wellington and Queenstown Fees
Vehicle collections and returns in Wellington and Queenstown incur a NZ$200 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.
Transfers
We provide free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch at their own expense.
Infringements
We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having NIL excess. In addition to costs per fine and/or insurance claim, the administration fee per fine will be NZ$60.
Customer Care On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be
reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compenstion. We do not accept liability for any claims submitted after this period.
Please contact us on toll free:
Please contact us on toll free:
Repairs
Repairs up to NZ$200 may be affected wthout authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$200, Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
Note: Terms and conditions are subject to change without notice.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be
entitled to any refund.
Cancellation
Full Payment is required at time of booking. In the case of cancelling your reservation the below fees apply:
Amendments
If you choose to amend your reservation prior to pick up a NZ$50 amendment fee will apply.
All Amendments to bookings are subject to availability and different rates may apply based on the amendment made.
If rental dates are amended within 60 days of the vehicle pick up, no refund will be made if the hire is shortened.
If the pick up or return location is amended within 60 days of the vehicle pick up, a relocation fee of NZ$1000.00 may apply.
If the customer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations or Scheduling Departments. If approved a minimum charge of NZ$1000.00 applies. The extra cost must be paid on confirmation of the change of the location.
All Amendments to bookings are subject to availability and different rates may apply based on the amendment made.
If rental dates are amended within 60 days of the vehicle pick up, no refund will be made if the hire is shortened.
If the pick up or return location is amended within 60 days of the vehicle pick up, a relocation fee of NZ$1000.00 may apply.
If the customer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations or Scheduling Departments. If approved a minimum charge of NZ$1000.00 applies. The extra cost must be paid on confirmation of the change of the location.
Important
Britz reserves the right to refuse any rental at its discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Note: Terms and conditions are subject to change without notice.