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Conditions for Campervan Rental (New Zealand)
Valid 01 August 2011 - 30 November 2011
Valid 01 August 2011 - 30 November 2011
This document contains a summary of some of the Rental
Conditions. For full detailed Conditions refer to the Rental Agreement
on pick-up.
Standard Daily Rates include:
- Unlimited Kilometres
- Vehicle Insurance (excess applies)
- 12.5% GST*
- Airport transfers upon vehicle collection and return (except Wellington)
- Extra Driver Fees
- Linen and Bedding
- General Equipment**
- Supermarket Discount Card
- Kitchen Equipment***
- Customer Care 24 hour, 7 days per week road service helpline (toll free)
- Travel Wallet including map of New Zealand with driving tips and travel information
- New Zealand leading attractions map including discounts to iconic tourist attractions
*Goods and Services Tax(GST)
GST is a New Zealand Government imposed tax. GST is included in all Maui rates and is currently 12.5%. Maui reserves the right to amend GST upon Government intervention
Linen and Bedding
Linen and bedding includes pillow, pillowcase, doona(duvet), sheet and towel per person. Extra doonas are available at no extra cost if required.
**General Equipment
General Equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers and toilet chemicals. General Equipment also includes starter items such as dishwashing detergent, disposable gloves, bin liner, toilet roll, laundry detergant and matches.
***Kitchen Equipment
The Kitchen Equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.
Maui Stress Free Package
The Maui Premium Package NZ$65 per day (maximum NZ$3,250 per rental) in addition to the daily rental rate.
Inclusions are:
Inclusions are:
- Excess Reduction Option 2 - NIL Excess*
- One Way Fee if applicable
- Diesel Tax Recovery Fee
- Pre Purchase Gas (PGO)**
- Picnic Table and Chairs (chairs per person travelling)
- Baby or Booster Seats if required***
- Snow chains if required
- Portable heater if required
- GPS included in Spirit 4 and 6 rentals
*Excess Reduction Option
This option reduces the excess from NZ$7500 to NIL
**Pre-Purchase Gas (PGO)
This allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased seperately if the Stress Free Package has not been selected.
***Baby/Booster seat
Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on the childs age are commonly usde for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated. Booster seats seats again depending on the childs size are commonly used for children between 3 and 8 years of age. All child restraunt equipment is to be fitted by the hirer facing foward, in the appropriate seat/s and cannot be situated on side facing seats.
Diesel Tax Recovery Fee
The Diesel Tax Recovery fee is included in the Stress Free Package. If the Stress Free Package has not been selected the Diesel Tax Recovery fee will be calculated on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
Maui reserves the right to amend the Diesel tax recovery fee upon Government interventionThe vehicle rates per 100km are as follows:
| Vehicle | Cost per 100km |
| 2 Berth Grande | NZ$4.45 |
| 2 Berth Toilet and Shower | NZ$4.70 |
| 4 Berth | NZ$4.70 |
| 6 Berth | NZ$4.85 |
Insurance Excess Options#
New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people traveling in New Zealand take out Personal Travel Insurance.
# In the USA an excess is referred to as the deductible.
All Vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (excess) of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the exclusions.
This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at completion of the rental. THe excess will be refunded if Maui is successful in recovring the cost of the damages from the Third Party. Please note that Third Party claims can take month to resolve. The excess applies in respect of each claim, not rental.
Please see the EXCLUSIONS section below, whereby all insurance cover will be made void.
This Standard Excess of NZ$7,500 can be reduced by purchasing one of the following options:
Note: Excess Reduction 2 is included in the Stress Free Package.
# In the USA an excess is referred to as the deductible.
All Vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (excess) of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the exclusions.
This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at completion of the rental. THe excess will be refunded if Maui is successful in recovring the cost of the damages from the Third Party. Please note that Third Party claims can take month to resolve. The excess applies in respect of each claim, not rental.
Please see the EXCLUSIONS section below, whereby all insurance cover will be made void.
This Standard Excess of NZ$7,500 can be reduced by purchasing one of the following options:
Excess Reduction Option 1:
| Vehicle | Cost per day | Excess reduced to: | Bond reduced to: |
| All Campervans | NZ$25 (max $1,250) | NZ$2,500 | NZ$2,500 |
Excess Reduction Option 2:
| Vehicle | Cost per day | Excess reduced to: | Bond reduced to: |
| All Campervans | NZ$42 (max $2,100) | NIL | NZ$220 |
Note: Excess Reduction 2 is included in the Stress Free Package.
Tyre and Windscreen Damage
Where a nil excess is present, unlimited windscreen and tyres will be covered for accidental damage.
Exclusions
All insurance cover will be made void if any of the following Exclusions are
breached:
- Overhead and underbody damage to the vehicle - except where Excess Reduction 2 or the Stress Free Package has been purchased (does not cover single vehicle roll over)
- Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental
- Any water related damage, which includes but is not limited to:
- a - any vehicle submersion
- b - creek or river crossing
- c - driving through flooded areas
- d - beach driving
- Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance
- Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs
- A single vehicle roll over occurs
- Damage caused to the vehicle by snow chains
- The incorrect use of fuel or the use of Bio Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
- The cost to retrieve or recover a vehicle which has become bogged, submerged, caught, trapped, stuck or restricted in any way and/or has become abandoned.
- The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle
- The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed we do not accept any liability
- Drivers not identified on the rental agreement and/or that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary
Vehicle Security Deposit or Bond
On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Excess Reduction Option selected. For security purposes,only a credit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard and 4.5% when the credit card used is an American Express.
If an Excess Reduction Option is not selected, the Bond of NZ$7,500 is payable only by credit card.
If Excess Reduction Option 1 has been taken the security deposit is NZ$2,500.
The NZ$2,500 is debited to the hirers credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirers daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected or the package booked is the Stress Free Package the bond is NZ$220.
The NZ$220 is taken as an imprint to the hirers credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of NZ$220 that Maui can debit if required.
The Bond is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Stress Free Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol of diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Maui Reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
For Security purposes, only the hirers credit card can be used for the Refundable Bond.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard and 4.5% when the credit card used is an American Express.
If an Excess Reduction Option is not selected, the Bond of NZ$7,500 is payable only by credit card.
If Excess Reduction Option 1 has been taken the security deposit is NZ$2,500.
The NZ$2,500 is debited to the hirers credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirers daily withdrawal allowance available on the credit card.
If Excess Reduction Option 2 is selected or the package booked is the Stress Free Package the bond is NZ$220.
The NZ$220 is taken as an imprint to the hirers credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of NZ$220 that Maui can debit if required.
The Bond is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Stress Free Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol of diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
Maui Reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
For Security purposes, only the hirers credit card can be used for the Refundable Bond.
Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged, if you amend or cancel and also to the bond transactions. Discovery and Maui do not accept any liability for variances up or down.
Credit Cards
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, Mastercard and American Express. A non-refundable 2% administration fee will apply to all Visa and Mastercard transactions and 4.5% to American Express cards. Credit card administration fees also apply to debited refundable bonds and only the hirers credit card is acceptable to use for the purpose of the bond.
Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals.
Calculation Errors
We will not honour calculation errors. should a calculation error occur we will charge for the shortfall
Agent Non Payment
In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Maui.
Licence
A current and full open drivers licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a currecnt international driving permit issued in the same country as the drivers licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
Age Restrictions
Drivers must be 21 years of age or over. For drivers over the age of 75, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
Additional Items
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection (in NZ Dollars):
- Picnic Table - NZ$22 per rental
- Picnic Chair - NZ$15 per rental
- Baby / Booster Seat - NZ$25 per rental
- Portable Heater - NZ$15 per rental
- Tent (4 Persons) - NZ$65 per rental
- Camping Pack - NZ$20 per day (min $200 for 2 people)
- Souvenir Road Atlas - From NZ$25 for purchase
- Snow Chains - NZ$25 per rental
- First Aid Kit - NZ$30 for purchase (if seal is broken)
- Pre-Purchase Gas (PGO) - From NZ$23 to NZ$35 (depending on vehicle choice)
- Pre-Purchase Fuel Option - Details on request
- GPS - NZ$9 per day (max NZ$90 per hire)
- Portable Hand-held Shower - NZ$15 per rental
- Electrical Adaptor - NZ$14 per rental
- Extra Duvet Hire - NZ$15
Note that the one-way fee if applicable, outdoor chairs/table, baby or booster seats, pre-purchase gas, GPS (Spirit 4 and 6 rentals), portable heater if required and snow chains are included in the Stress Free Package.
Rental Duration
- Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicles return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
- When a rental moves from one rate season into the next, the calculation is based on both rates.
- Minimum rental period is 7 days.
- Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
- Minimum rental period is subject to change during peak periods
- These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be firest directed to Reservations.
- Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
- If the Customer wishes to extend the retnal whilst on hire, they must first obtain authorisation from Reservations or any of Mauis Branches. The rental extension is subject to vehicle availability. The cost of an extended retnal must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
Rental Extensions
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
Road Restrictions
Motorhomes can only be driven on sealed/bitumen or well maintained roads.
No vehicle is permitted to travel on:
maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
No vehicle is permitted to travel on:
- Skippers Road (Queenstown)
- Ninety Mile Beach (Northland)
- Ball Hut Road( Mt Cook)
- Bluff Road that runs between Kuatunu and Mataurangi
- North of Colville Township (Coromandel Peninsula)
maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Multiple Rentals
Should a customer have more than one consecutive rental, they can be combined to qualify for longer term hire discounts off the vehicle rate. Motorhome hire for both Australia and New Zealand for Maui can be combined, to qualify travel is within a 3 month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3 month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction option taken, if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Maui stress free package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive Premium Package or Excess Reduction Option, the more expensive Premum Package/Excess Reduction maximum cost is applied.
Multiple rentals with 100 days or more in total need to be applied for.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction option taken, if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Maui stress free package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive Premium Package or Excess Reduction Option, the more expensive Premum Package/Excess Reduction maximum cost is applied.
Multiple rentals with 100 days or more in total need to be applied for.
One-Way Rentals
One-way rentals are available between all Maui branch locations.
A One-way rental fee of NZ$300 is charged for rentals between the North and South Islands and vice versa,where pick up is between 01 October and 31 March.
The one-way fee is included in the Stress Free Package.
The one-way fee if applicable is charged per hire.
A One-way rental fee of NZ$300 is charged for rentals between the North and South Islands and vice versa,where pick up is between 01 October and 31 March.
The one-way fee is included in the Stress Free Package.
The one-way fee if applicable is charged per hire.
Wellington and Queenstown Fees
Vehicle collections and returns in Wellington and Queenstown incur a NZ$200 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.
Transfers
We provide free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch at their own expense.
Infringements and Administration Fees
Maui reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine and/or insurance claim, in addition to the fine, will be NZ$60.
Customer Care On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be
reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to recitfy the problem during the rental. Failure to do so will
compromise any claims for compenstion. We do not accept liability for any claims
submitted after this period.
Please contact us on toll free:
Please contact us on toll free:
- North Island: 0800 651 080
- South Island: 0800 304 304
Repairs
Repairs up to NZ$200 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$200, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Maui
reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be
entitled to any refund.
Cancellation
Full Payment is required at time of booking. In the case of cancelling your reservation, the below fees apply:
- If cancelled up to 150 days prior to travel - 25% of Rental
- If cancelled 149 - 91 days prior to travel - 50% of Rental
- If cancelled under 90 days of travel - 100% of Rental
- If vehicle is returned early for any reason whatsoever there is no refund available for unused days
Amendments
If you choose to amend your reservation prior to pick up a NZ$50 amendment fee will apply.
All Amendments to bookings are subject to availability and different rates may apply based on the amendment made.
If rental dates are amended within 60 days of the vehicle pick up, no refund will be made if the hire is shortened.
If the pick up or return location is amended within 60 days of the vehicle pick up, a relocation fee of NZ$1000.00 may apply.
If the customer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations or Scheduling Departments. If approved a minimum charge of NZ$1000.00 applies. The extra cost must be paid on confirmation of the change of the location.
All Amendments to bookings are subject to availability and different rates may apply based on the amendment made.
If rental dates are amended within 60 days of the vehicle pick up, no refund will be made if the hire is shortened.
If the pick up or return location is amended within 60 days of the vehicle pick up, a relocation fee of NZ$1000.00 may apply.
If the customer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations or Scheduling Departments. If approved a minimum charge of NZ$1000.00 applies. The extra cost must be paid on confirmation of the change of the location.
Branches
Auckland, Wellington, Christchurch and Queenstown
Open Daily from 8am to 4.30pm. Open all Public Holidays except Christmas Day (25Dec) when all Maui branches are closed.
Note: Terms and contions are subject to change without notice.
Open Daily from 8am to 4.30pm. Open all Public Holidays except Christmas Day (25Dec) when all Maui branches are closed.
Important
Maui reserves the right to refuse any rental at its discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Note: Terms and contions are subject to change without notice.