Cancellation fees: Cancellation fees can differ from 20% of total +$100 up to 100% depending on how much notice you give. Please view your Voucher for details.
A No Show will incur 100% cancellation fees. It is worth calling us to amend rental at least 2 days prior if you think you will not be able to pickup as planned.
Amendments: NZ$60 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations.
If the length of hire is shortened, no refund will be given on the initial deposit paid but it can it be used towards the balance payable to us. if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked with no refund provided. A relocation fee may also apply if the collection or return location is amended.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.