Maui Terms and Conditions
Travel 01 April 2022- 31 March 2023
This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up.
Branch Opening Hours
* Late night Fridays: by pre-arranged request - are available until 6pm – you must pre-confirm a late collection and your phone number must be included at the time of booking
Branches are closed Christmas Day (25 December).
A $100 surcharge will apply to all rentals picking up and/or dropping off on National public holidays
- Good Friday (15th April)
- Easter Monday (18th April)
- ANZAC Day (25th April)
- Queens Birthday (6th June)
- 24th June (All Depots)
- Labour Day (24th October)
- 11th November (Christchurch Only)
- Boxing Day (26th & 27th December)
- New Years Day (1st January)
- 30th January (Auckland only)
- Day after New Years Day (2nd January)
- Waitangi Day (6th February)
- 20th March (Queenstown only)
Included in Daily Standard Rate
- Unlimited Kilometres (Diesel Tax charged/100km- see RUCRF* note below)
- Vehicle Insurance - Liability Applies
- 24 hour Roadside Assistance
- Bedding & Linen Kits*
- General Equipment*
- In-Dash Media unit
- Kitchen Equipment*
- 15% GST (Goods & Services Tax)*
- Maps & Campground Guides
- Tourist Information & Discount Booklet
*Goods & Services Tax (GST)
GST is a New Zealand Government imposed tax. GST is included in all Maui rates and is currently 15%. Maui reserves the right to amend GST upon Government intervention.
*Apartment Style Kitchen Equipment
includes quality plates, bowls and cups. Wine and drinking glasses. Superior cutlery and cooking utensils. Bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel.
*Freshly Laundered Linen & Bedding
Includes pillow, pillowcase, sheet and towel per person plus one duvet (doona) per bed.
Includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, clothes hangers and a floor safe. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dish washing detergent, disposable gloves, biodegradable bin liner, toilet roll and biodegradable toilet chemicals.
Stress Free Package
The Stress Free Package is NZ$59 per day (maximum NZ$2,950 per rental) and is payable in addition to the daily gross rental rate. The inclusions on the Stress Free Package are as follows -
- Vehicle Insurance - $0 Liability
- Tyre & Windscreen Cover
- Overhead & Underbody Damage Cover
- Single Rollover Cover
- Extra Driver Fees
- Linen Exchange**
- Camp Chairs & Table
- Baby / Booster seat - on request (cannot be fitted in some vehicle categories)
- Snow Chains
- Portable Heater
**Linen Exchange: This service allows customers to exchange their linen and bedding during their rental after seven days of travel at any maui branch. The branch will need to be notified ahead of time to ensure items are available and ready for when customers arrive.
*Road User Charge Recovery Fee (RUCRF)
The Road User Charge Recovery Fee (RUCRF) is included in the Express Return Pack. If the Express Return Pack has not been selected the Road User Charge Recovery Fee (RUCRF) will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
- Ultima, Ultima Plus, Cascade - NZ$7.64
- Beach, River - NZ$8.04
Maui reserves the right to amend the Road User Charge Recovery Fee (RUCRF) in response to changes in Government Road User Charges.
*Express Return Pack $339 (16 -24 Days $445) (25+ Days $535)
Includes the following
- Return Gas Bottle Empty
- Return Fuel Tank Empty
- Toilet & Waste Water Emptying Service
- Road User Recovery Fee
- Express Key Return
This is only available when the Liability Reduction Option or the Stress Free Package has been purchased.
For your Protection - Vehicle Liability*
New Zealand legislation provides limited coverage for personal injury. Except where such loss or damage is caused by Maui’s (or that of its employees) own negligence or breach of the Maui Rental Agreement Terms and Conditions, Maui does not accept liability for any loss or damage to any personal belongings or property of the Customer (or any person or entity related to the Customer). Maui strongly recommend that all people travelling in New Zealand take out personal travel insurance.
* In the USA a liability is referred to as the 'deductible'.
All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (the liability) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing an recovery costs, theft, fire, break-in or vandalism with the exception of the 'exclusions'. Where the damage is the customer’s fault, this also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
Where a customer chooses the standard liability option, any damage to their motorhome or any third party property during the hire will need to be paid during the vehicle drop off process. Costs incurred will be calculated and recovered at end of the hire, regardless of any independent cover they may have. Customers choosing a standard liability option will need to allow sufficient time at drop-off to enable a damage inspection.
The liability applies in respect of each claim, not rental.
Please see the 'exclusions' section below, whereby all liability cover will be made void.
This NZ$7,500 liability can be reduced, in most circumstances, by the purchase of the Liability Option (note Liability Reduction Option is already included in the Stress Free Package).
Liability Reduction Option
Cost per day NZ$48 (max charge NZ$2,400) - $0 Liability
With Liability Reduction Option (or Stress Free Package), the hirer will not have to pay any liability at all for any damage to the vehicle or property of a Third Party with the exception of the
The liability applies in respect of each claim, not rental.
Please see the 'exclusions' section below, whereby all liability cover will be made void.
The maximum public liability is $20,000,000, sub limits may apply. Please note that the maximum public liability may change during the course of the year for which these terms apply.
Tyre & Windscreen Damage Cover
Where a $0 liability is present unlimited windscreen and tyres will be covered for accidental damage.
The Liability Reduction Option will not apply and the customer is responsible for all costs arising out of, or incurred in connection with:
a) Any use of the vehicle prohibited under the maui Rental Agreement.
b) Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) or driving under the influence of alcohol or drugs, or negligence. c) Any loss or damage to any personal belongings or property of the customer (or any person or entity related to the customer), except where such loss or damage is caused by maui’s (or that of its employees) own negligence or breach of the maui Rental Agreement Terms and Conditions. maui recommends the customer does not leave valuables in the vehicle and that they take out personal travel insurance.
d) Any damage where the customer is charged by local authorities for being careless, showing gross negligence or wilfulness in failing to abide by the local road rules, resulting in damage to the hired vehicle or third party vehicle/property.
e) Retrieving or recovering a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned, in each case in circumstances within the control of the customer.
f) Replacing keys, which have been lost or stolen, or retrieval of keys which have been locked in a vehicle. g) Any overhead and underbody damage to the vehicle however caused, except where Liability Reduction Option or the maui Inclusive Pack has been purchased.
h) Any single vehicle rollover except where the maui Inclusive Pack has been purchased.
i) Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
j) Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
k) Any damage caused to the vehicle due to the incorrect use of snow chains.
l) Any damage associated with the incorrect use of fuel (fuel being diesel or petrol), which includes Biofuel which should not be used, or water or other contamination of fuel.
m) Any water related damage which includes, but is not limited to, vehicle submersion, contact with salt water, creek or river crossings, driving through flooded areas and beach driving.
n) Any damage caused to the vehicle by a customer’s cat or dogs.
Vehicle Security Deposit
Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected.
For security purposes, only a credit or debit card can be used for payment of bond. The credit or debit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit or debit card holder is jointly and severally liable for any damage to the rental vehicle.Any type of prepaid travel card is not acceptable as a means to provide a vehicle security deposit.
PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.
Debited bonds are subject to a 2.6% credit card administration fee in addition to the bond amount when the credit or debit card used is either Visa or Mastercard or 5.2% for American Express. The credit card administration fees are subject to change
The Liability Deposit is fully refundable, including the credit card surcharge, if the card used to provide the Liability Deposit is a Visa or MasterCard credit or debit card, provided the Vehicle is returned undamaged. maui recommend that customers use a Visa or MasterCard credit card for the Liability Deposit, as the credit card administration fee that applies when using American Express is not refundable.
(Discovery Rentals cannot accept American Express, these cards can only be used at time of pick up)
If you do not take a Liability Reduction Option, the vehicle security deposit is NZ$7,500 payable by credit or debit card.
The NZ$7,500 is debited to the hirer's credit or debit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit or debit card and that the amount does not exceed the hirer's daily withdrawal allowance.
If Liability Reduction Option or the Stress Free Package has been taken the vehicle security deposit is NZ$250.
The NZ$250 is taken as an imprint to the hirer's credit or debit card when the vehicle is collected. An imprint simply records a figure against the hirer's credit or debit card of NZ$250 that Maui can then debit if required.
The Security Deposit is fully refundable, including the credit card surcharge if the card used to provide the
vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tank (Fuel being petrol or diesel) and gas bottle. Except where the customer has purchased the express return pack, failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon returning the vehicle.
Maui reserves the right to retain a NZ$250 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT OR DEBIT CARD CAN BE USED FOR VEHICLE DEPOSITS.
Credit or debit cards must be valid for 90 days following the end date of the rental.
We strongly recommend any international visitors arriving off long-haul flights stay overnight prior to picking up their motorhomes. Please also take the time to visit www.drivesafe.org.nz which provides educational information in regards to safe driving practices on New Zealand Roads.
Exchange Rate / Currency Fluctuations
All credit and debit card transactions are conducted in New Zealand dollars. If a refund is due, maui will credit the amount due in full to the Customer's credit or debit card. maui does not accept any liability for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions, which may appear as a variation between the total debited and the total refunded.
The credit or debit card holder will be jointly and severally liable as a customer. Accepted credit and debit card are Visa Card, MasterCard and American Express. A non-refundable 2.6% administration fee will apply to all Visa and MasterCard transactions and 5.2% to American Express. Credit card administration fees also apply to the debited vehicle security deposits and only the hirer's credit or debit card is acceptable to use for the purpose of the vehicle security deposit. (Discovery Rentals cannot accept American Express, these cards can only be used at time of pick up)
Credit Card Surcharge - Discovery Rentals
Credit card fees are payable when using Visa or Mastercard as these are subject to change Find out the current rates for your card here
Maui will not honour calculation errors. Should a calculation error occur Maui will charge for the shortfall.
A current and full motor vehicle driver's licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current International Driving Permit (IDP) issued in the same country as the driver's licence was issued. An accredited English translation will be accepted in lieu of an International Driving Permit.
Drivers must be 21 years of age or over.
Additional Products & Services
To be requested at time of reservation or upon vehicle collection and paid by customer on day of vehicle collection:
- Elite Vehicles - Guaranteed Under 12 Months Old NZ$45 per day
- *Picnic Table - NZ$25 per rental
- *Picnic Chair - NZ$18 per rental
- Baby / Booster Seat - NZ$36 per rental (cannot be fitted in some vehicle categories)
- *Portable Heater - NZ$16 per rental
- Tent (4 persons) - NZ$65 per rental
- Camping Pack - NZ$20 per day (maximum charge NZ$200 for 2 persons)
- Souvenir Road Atlas - from NZ$25 for purchase
- *Snow Chains - NZ$36 per rental (In vehicle. If seal broken customer is charged)
- Awnings (if not already affixed) - NZ$5 per day with a maximum of NZ$80 per hire
- First Aid Kit - NZ$35 for purchase (In vehicle. If seal is broken customer is charged)
- Toilet Emptying Service* - NZ$75 per rental
- Pre Purchase Gas Option (PGO) - NZ$38 per refill
- Pre-Purchase Fuel Option - Details on request
- Portable Hand-held Shower - NZ$16 per rental
- Electrical Adaptor - NZ$14 for purchase
- Extra Duvet Hire - NZ$16 per item, per rental
- Bike Hire NZ$16 per day (See terms at bottom of page)
- Bike Rack NZ$50 per rental (See terms at bottom of page)
* Denotes additional products included in the Stress Free Package.
*On drop off of the vehicle, customers will have the convenience of having the toilet emptied for them.
Outdoor chairs/table, portable heater (if required) and snow chains (if required) are included in the Stress Free Package.
- Rentals are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
- When a rental moves from one rate season into the next, the calculation is based on both rates.
- Minimum rental period is 5 days
- Minimum rental period is 10 days for hires with a collection date between 20 December and 10 January .
- Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if rental commences between the months of October through to March.
- Minimum rental period is subject to change during peak periods.
- Late pick ups or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
- If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of Maui's branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit or debit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in additional to the daily rate.
Motorhomes can only be driven on sealed/bitumen or well-maintained roads.
No vehicle is permitted to travel on:
- Skippers Road (Queenstown)
- Crown Range Road (Queenstown)
- Ninety Mile Beach (Northland)
- Ball Hut Road( Mt Cook)
- North of Colville Township (Coromandel Peninsula)
- All ski field access roads (from 01 June to 31 October)
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Change of Drop Off Destination
If the customer wishes to change the drop off destination, they must first obtain authorisation from the Reservations or Scheduling Departments.
Subject to the change being approved, an additional charge of up to NZ$750 may apply.
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily vehicle rates. Details are on application.
One Way Rentals
- One way rentals are available between all branch locations
- A one-way rental fee of NZ$150 applies where pick up originates from Auckland and returns to Christchurch or Queenstown, where pick-up is between 01 April and 30 September.
- A one-way rental fee of NZ$250 applies where pick up originates from Auckland and returns to Christchurch or Queenstown, where pick-up is between 01 October and 31 March.
- A one-way rental fee of NZ$150 applies where pick up originates from Christchurch or Queenstown and returns to Auckland, where pick-up is between 01 October and 31 March.
- A one-way rental fee of NZ$50 applies where pick up originates from Christchurch or Queenstown and returns to Christchurch or Queenstown, where pick-up is between 01 April and 30 September.
- The one way fee if applicable is charged per hire
- A one-way rental fee of NZ$75 applies where pick up originates from Christchurch or Queenstown and returns to Christchurch or Queenstown, where pick-up is between 01 October and 31 March.
Vehicles collections and returns in Queenstown incur a NZ$95 location fee (same city collect and return, one fee applies). This is in addition to the one-way fee if applicable.
Vehicle collections and returns in Christchurch incur a NZ$0 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable. Christchurch pick up fee is subject to change
Public Holiday Surcharge
A NZ$100 surcharge will apply to all rentals picking up and/or dropping off on National Public Holidays.
Customer Self Check
Please note that it is mandatory for all customers to complete our Customer Self Check In service.
maui provides free airport to branch and branch to airport transfers on the day of arrival and departure for our Auckland, Christchurch and Queenstown branches.
Infringements & Administration Fees
Maui reserves the right to charge the hirer for any speeding, toll way, parking or freedom camping fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Maui reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or claims in the event of the customer not have $0 Liability. In addition to the costs associated per fine and/or claim, an administration fee of NZ$60 will be applicable. This fee will be applicable per offence.
If the Customer continues to exceed a speed of 110km or continues to exceed the posted speed limit, as determined by the Customer repeatedly ignoring the warnings of the telematics system fitted into the Vehicle, Maui may impose a fee on the Customer in the amount of AU$300.
24 hour Roadside Assistance
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so may impact any claims for compensation. Maui do no accept liability for any claims submitted after this period.
Please contact us on free phone: 0800 788 558 or landline 0064 9 255 4471.
Repairs up to NZ$200 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$200, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
Change of Vehicle
Should the vehicle booked by unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Vehicles cannot be requested by make or model, only be vehicle category.
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
Cancellation and Amendments
You must put any request to Cancel or Amend in writing or we cannot action. The date of the email will determine the following Cancellation fees:
- If cancelled any time up to 35 days prior to pick-up = 20% or deposit paid (whichever is greater)
- If cancelled from 34 to 7 days prior to pick-up = 40% or deposit paid (whichever is greater)
- If cancelled 6 to 1 days prior to pick-up = 70% of Rental
- If cancelled within 24hrs of pick-up or No-Show = 100% of Rental
- If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.
- The Cancellation fee period is based on New Zealand Standard time.
If a Customer changes the travel dates of their booking and subsequently cancels:
- the cancellation fee applying to the original cancellation period will apply where the Customer has postponed their travel dates; and
- the cancellation fee applying to the new cancellation period will apply where the Customer has brought forward their travel dates.
Amendments: If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.
$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. If rental is shortened, no refund will be given on the initial deposit. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended. Where the hire is being extended, the amendment fee will not apply.
If the amendment results in changing vehicle brands your deposit may not transferable.
Amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
Any amendments within cancellation time period is subject to the supplier providing permission to amend the travel dates, or cancel the reservation and having to re-book.
If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.
Maui reserves the right to refuse any rental at its discretion.
No animals are permitted in any Maui vehicle, excluding guide dogs.
Bike Hire Terms
- Flat pedals
- Bottle cage
- Puncture repair kit, pump, spare tube
- Tyre levers, multi tool and lock
- 0800 freephone support service
- You will need to collect your bike/s from the Natural High depot, after you have picked up your campervan
- Minimum hire period is 5 days
- All bike hire must be made at the same time as hiring a campervan and a bike rack to avoid disappointment in availability of bikes. Payment for bike hire must be made in full to Maui
- Bikes are all general purpose mountain/comfort bikes suitable for both road use and off road conditions. Specialist bikes such as full suspension bikes, road bikes or touring bikes can be arranged for an additional charge
- Similar children’s models are available on request
- Child seats are available and can be fitted on request
- When making a booking, you will need to provide your height to the Maui Booking Host in advance to ensure Natural High have an appropriate bike size available on pick-up. If any child seats or children’s bikes are required, please also advise at this time.
- A bike rack will be fitted to the vehicle at the campervan branch in Auckland or Christchurch. You will then need to drive to the nearby Natural High location to collect your bike/s. This enables you to receive a quality bike of the correct size and ensures that you receive a full briefing on the use and maintenance of the bikes.
Natural High, 10 Uenuku Way, Mangere, Auckland
Natural High, 690A Harewood Road, Harewood, Christchurch
Summer: 1 October – 31 March
Monday to Friday - 09:00 – 17:00, Saturday - 10:00 – 16:00,
Sunday & public holidays - Closed
Winter: 1 April – 30 September:
Monday to Friday - 09:00 – 17:00
Saturday & Sunday & public holidays - Closed
- Bikes will be available for pick up and drop off from the campervan branch on weekends & public holidays during winter hours. At all other times bikes must be collected and dropped off at the Natural High depot.
- Please note that all bike bookings picking up on the weekend must be made at least 48 hours in advance
- A maximum of two bikes can be carried on all vehicles that can have bike racks fitted
- A helmet (compulsory in New Zealand), bike lock and repair kit are supplied with each bike
- There is no extra cost for one way hire of bikes
- No cancellation fee applies
- Credit card details must be provided to Natural High, which will be held as an authority. The hirer is responsible for repair or replacement costs in cases of damage or loss of the bike and accessories. This includes but is not limited to scratches to bike frames, buckled wheels, damage by keas, missing pumps, locks, multi tool kits, tyre levers and computers. Insurance is available directly from Natural High for an additional charge, to reduce the customer’s liability for damage. Without insurance Natural High reserves the right to charge for damage or replacement costs
- All bikes must be returned to Natural High before returning the campervan. If a customer wants to extend their bike hire while on the road they will need to contact Natural High directly. If returned late then late fees may apply. No refunds will be made for early returns, late pick ups, no shows or changing their mind on the day of pick up
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.