Discovery Campervans New Zealand

Spaceships Terms and Conditions

Conditions for Campervan & Motorhome Rental (New Zealand)
Valid from 02 December 2025 to 31 March 2027
 
Rates and conditions
Rates and conditions quoted are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Spaceships. Please note all prices are quoted and payable in New Zealand dollars.
 
Vehicles can be picked up and dropped off 7 days a week, 24 hours a day. All Vehicles must be collected and returned to a Spaceships depot. 
 
 Branch Opening Hours: (allow 1 hour for collection)
Location Dates Hours Hours

Auckland
Christchurch        		 Year Round 

Mon-Fri
9:00am - 5:00pm  (Staff Onsite)

Sat -Sun Closed 

Auckland
Christchurch

 

Year Round

 

Picking up & dropping off: 24 hours a day, 365 days a year! This is a contactless, unmanned, automated service. You will receive the pick-up instructions 24 hours before your scheduled day of arrival!

 

Picking up & dropping off: 24 hours a day, 365 days a year! This is a contactless, unmanned, automated service. You will receive the pick-up instructions 24 hours before your scheduled day of arrival!
 

Rental Duration

Spaceships charge each calendar day. The day of pick up is calculated as day one regardless of pick up time and the drop off day is calculated as the final day regardless of drop off time. A set pick up and drop off time is required on each booking. You need our approval to amend this once booked as this can impact future bookings. Rates are subject to change without notice. The rate you booked at is your rate for the duration of your hire and cannot be changed.

Minimum days & one way rentals

Minimum rental period is 5 days. Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation. One way rentals are available between all branch locations.
 

Check-in

Customers are required to complete the Online Check-In 3 days prior to pick up. The Online Check-in Portal opens once a booking is confirmed. It is an easy-to-use system (using the 5-digit Spaceships booking number and your last name). It will speed up the the pick up process at the depot.

Spaceships New Zealand Online Check-in Portal

Delivery and Return of the Vehicle

 You must return the Vehicle to us:

  • Between the hours of 9am-4pm to the place and on the date shown on the Rental Document.
    A pick up and drop off time is required on every booking. If you are not going to be able to return at the agreed time you must let Spaceships know at least 24 hours in advance.
  • With the same amount of fuel that was provided and is detailed on your Rental Agreement.
    This will vary and be on your Spaceships check sheet. 
  • Any extra fuel left at the end of your hire will not be refunded. If you return the Vehicle with less fuel
    than on your rental agreement we reserve the right charge a fuel fee of $100 to replace the fuel. A $200
    fee will apply if you return the Vehicle empty or very low on fuel. 
  • In a clean and tidy condition. If not returned this way a cleaning fee of $150 will be applied to
    excessively dirty Vehicles. This includes but is not limited to rubbish, food, sand and mud left inside the
    Vehicle plus mud and road metals on the outside of the Vehicle. It is at our discretion as to whether a
    cleaning fee applies.
  • If we cannot clearly see the panels we can refuse to check the Vehicle in at that time and you accept
    any damages we find during the cleaning process. The $150 cleaning fee will also apply.
  • Pay a cleaning fee of $300 should you return a portable toilet in an un-sanitised state.
  • No refund is available for unused rental days.
  • To the location on your rental agreement. If not a relocation fee of NZ$700 will be charged to cover
    the relocation costs for all Vehicles. 
  • Any person claiming the return of personal property left in the Vehicle is required to provide us with
    satisfactory proof of ownership.
  • Unused hire days and additional Excess Reduction payments are non refundable for early returns.

After hours pick up and drop off service

  • If you wish to pick up or drop off the Vehicle outside of office hours (9.00am – 5.00pm), you must
    have pre booked this with us or request this change 72 hours prior to your drop off date. 
  • You accept that you are liable for the Vehicle, it’s contents, and all damages until a Spaceships staff
    member checks in the Vehicle. We accept no responsibility for the Vehicle safety whilst parked on the
    road or outside our buildings.

Will a staff member be on-site when I pick up my campervan after-hours?

No. Staff members are only on-site during office hours. When you're going for an after-hours pickup Spaceships send you an email with all the info about where to find your campervan, how to get to the keys and how to use your campervan.

Who's going to explain how to use my campervan?

No one. Picking up after-hours means that there is no Spaceships crew member on-site to explain the features of your campervan. But the good news is that we have downloaded the knowledge from our crew's brains and have created virtual assistants to help you out.

Well, we haven't built virtual crew members yet but we did create some awesome videos that will explain all features of your Spaceship and how to use your campervan

If you prefer to have all the features of your campervan explained by a human crew member, we recommend changing your booking to a pick up between 9am and 5pm aka office hours.

Change of drop-off destination

Change of return location is subject to availability and must be authorised by us first. If you return to a
different location to that on your Rental Agreement a minimum relocation fee will apply of $700.

Late Drop-offs

If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch. 
If you return the Vehicle later than 1600 hours you will he charged an additional day’s hire.  Early returns do not entitle you to a refund.

Rental Extension

If you wish to extend the hire period then you must contact us directly for approval, which is subject to
availability at all times. Failure to gain approval will result in a late fee of $100 being charged along with
any unpaid hire days being charged to your credit card . Any agreed extension of hire must be paid in full
at the time of extension at the agreed rate. 

Multiple Rentals

Should a Customer have more than one rental, the bookings can be combined to qualify for longer-term hire discounts Spaceships Campervan hire in Australia and New Zealand and/or car hire in New Zealand can be combined to qualify if travel is within a 3-month period.

Important Information

We strongly recommend any international visitors arriving off long-haul flights stay overnight prior to picking up their motorhomes.  Please also take the time to visit www.drivesafe.org.nz which provides educational information in regards to safe driving practices on New Zealand Roads.

Exchange Vehicle

This is not guaranteed and subject to the circumstances and availability at all times. Spaceships reserve
the right to not supply another Vehicle regardless of your Excess Reduction Option. 

Additional charges may be incurred if;

  • An Exchange Vehicle is required as a result of an accident you are responsible for making your own
    way to the nearest Spaceships pick-up location at your own cost. This applies regardless who is liable for
    causing the accident.
  • You are responsible for all accommodation, transport and food costs plus any other unforeseeable
    costs relating to any single vehicle or third party accident.
  • We may offer you the option of paying an “Exchange Vehicle Fee” to send a driver or truck to deliver
    an exchange vehicle to your location. This is subject to availability and will be your cost to pay. This fee
    will be up to $700 if the Vehicle needs urgent relocating and flights/transporter costs are involved. 
  • In the event of a single vehicle accident (including a Vehicle roll over) where a replacement vehicle is
    required, all hire days are transferred to a new rental agreement. A new Excess Reduction Option is
    required for the remaining hire days. 

Driver and drivers licence requirements

You agree and acknowledge that: 

  • All drivers must be 18 years of age or over. Restricted and probationary permits are acceptable
    as long as you drive within the provisions of your licence.
  • A full resident country driver’s licence must be presented at the time of Vehicle pick up for each
    nominated driver.
  • New Zealand law states if your overseas driver’s licence is NOT FULLY translated into English you must carry an accurate translation. This is your responsibility as the hirer. 
  • You have not been convicted of, or have charges pending, for a driving related offence under the
    influence of alcohol or drugs; or with a blood alcohol level over any legal limit, in respect of which the
    term of the penalty has not been fully served or served at all;
  • You have not been refused nor had any motor Vehicle insurance cancelled for any reason within
    the three years prior to the Rental Period.

Use of the vehicle:

 You must not:

  • Not smoke or allow animals in the vehicles at any time. A soiling fee of $300 will be charged if you
    breach this obligation. You must not drive under the influence of alcohol or drugs or use the Vehicle
    for any illegal purposes.
  • Carry out or arrange any repairs (excludes fitting the spare tyre) without our authority except to
    the extent that the repairs are necessary to prevent further damage to the vehicle.

You must:

  • Keep the Vehicle locked and the keys under your personal control at all times and produce such
    keys if the Vehicle has been stolen;
  • Ensure that all responsible care is taken in handling and parking the vehicle and that it is left
    securely locked when not in use.
  • Be aware and in compliance with all New Zealand Land Transport rules and regulations. This is
    your responsibility. 
  • If Travelling with Children: The Child Restraint Law stipulates that children under 7 must be
    properly restrained in an approved child restraint. It is the hirer’s responsibility to ensure their child
    restraint or a hired child restraint is installed correctly. It is strongly recommended by Land Transport
    New Zealand that children should be seated in the rear of a vehicle.
  • Maintain engine oils and coolant levels if the Vehicle’s warning lights indicate that this is required
    plus maintain the tyres at the recommended pressure. Weekly checks are required.
  • Report all accidents and damages immediately to us. 
  • Supply credit card details on every Rental Agreement to cover any additional fees, infringements
    or exclusions.
  • Maintain road legal tyres at all times. If your are travelling for a long time and on gravel roads you
    need to conact us if you are worried about your tyres so we can arrange for them to be checked and
    changed if required.
  • Pay all call out fees regardless of your insurance option, unless in the event of mechanical failure.

You agree that this agreement is void and you are fully responsible for all costs if you breach any of the conditions of this agreement irrespective if you have the All Inclusive, Partial Excess Reduction or Standard Bond.

Maintenance and Repairs

You must:

  • Contact us within 24 hours to report any problems with the Vehicle or equipment. Roadside
    Assistance calls can be made any time of day. We will do our best to fix the problem within 48 hours.
    No claims will be accepted after this period. Weekends and public holidays will mean delays due to
    mechanic workshops being closed.
  • Contact us immediately if you hit a pothole or knock the wheel alignment as this could cause the
    tyres to wear out quicker than they should. If unreported, costs could be your responsibility
  • Not authorise or undertake any repairs to the Vehicle without our prior authority except to the
    extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in
    which case you must first attempt to contact us by phone to inform us of the steps you are intending
    to take and obtain our approval. You must generally do all things necessary to keep and maintain the
    Vehicle in its current state and condition.
  • All vehicles are registered with New Zealand Roadside Assistance “NZRA” 24 hour roadside
    service. This covers all mechanical faults with the Vehicle only. The call out cost for the NZRA to assist
    for non-mechanical faults, such as but not limited to running out of fuel, lost keys, flat batteries,
    damaged tyres, changing the spare tyre or a breakdown as a result of an accident will be your cost
    regardless of the insurance option you have selected. Phone us on 0800 772 237 and press 3 to speak
    to the NZRA.

Please note: Spaceships will only reimburse you for the cost of authorised repairs by us
if you keep and produce to us the original receipts for those repairs or salvage. Continued operation
of the Vehicle after a defect has occurred may lead to a serious accident or consequential damage to
the engine for which you the hirer will be held responsible and liable for full repair costs.

Non-mechanical repairs

You acknowledge that you will not be refunded fees or for any additional accommodation and food
costs in the event that non-mechanical malfunctions occur such as, but not limited to the stereo,
fridge, battery, flat tyres, lost keys or the water pump and cooker. 

Our Obligations

You must:

  • We will deliver the Vehicle in a safe and roadworthy condition, and insure the Vehicle for third
    party Vehicle and property damage. We will use our reasonable endeavours to replace the Vehicle in
    the event of a serious breakdown or third party accident. This is subject to availability and location at
    all times.
  • We reserve the right to not provide a replacement Vehicle in the event of a single vehicle accident
    as well as a third party accident. We also reserve the right to deny the Stress Free Insurance option
    on replacement Vehicles. 
  • Subject to the terms and conditions not being breached by the hirer, if we cannot supply a
    replacement Vehicle in the event of a mechanical breakdown we will refund your hire fees for any
    whole days for which you lose total use of the Vehicle from the first point of contact with us onwards. 
  • If a breach of the terms and conditions has occurred then we reserve the right to not refund any
    monies whatsoever.
  • We provide all agents for us with updated terms and vehicle specifications. Any discrepancies
    regarding the terms and conditions and/or vehicle category must be addressed via the original
    booking agent. Spaceships’ accepts no responsibility for incorrect information from a third party

Road Restrictions

You must not drive on these restricted roads:

  • Skippers Canyon Road near Queenstown, Ball Hutt Road near Mt Cook and 90 Mile Beach in
    Northland and agree this agreement is void, and you are liable for ALL associated costs of any repairs,
    towing and all damages if you do regardless of which Excess Reduction Option you have.
  • You must not, unless authorised by us, drive or take the Vehicle on any road, which is
    temporarily/permanently closed or restricted, or on beaches through streams, dams, rivers and
    floodwaters.
  • Subject to the exclusions set out below, the hirer and any other driver authorised to drive the
    Vehicle is indemnified up to a limit of NZ$10,000,000 this is in respect of any liability the hirer might
    have for damage to any property including injury to any animal, belonging, or to any other person
    and arising out of use of the Vehicle. 
  • Unused hire days are non refundable except if we cannot provide a replacement Vehicle in the
    event of a serious mechanical breakdown.

Vehicle availability

Vehicles cannot be requested by make or model, only by vehicle category. Spaceships will endevour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Spaceships reserve the right to substitute an alternative vehicle without prior notification The alternative vehicle shall be as close a substitute for the booked vehicle as possible Spaceships will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required. Should the customer decide to take a lesser vehicle than booked they will not be entitled to any refund. Where Spaceships cannot provide a vehicle for a confirmed reservation, Spaceships liability is limited to a refund of the unused portion of the rental fee only.

Credit card Payment

Spaceships accept Visa, Visa Debit Card and MasterCard ONLY. A 2.5% credit card fee applies to these
card payments when paying the balance of your rental on collection of the vehicle. 

Credit Card Surcharge - Discovery Rentals

Credit card fees are payable when using Visa or Mastercard as these are subject to change Find out the current rates for your card here

Personal and company cheques

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up Personal or Company cheques are not acceptable as the vehicle security deposit.

For your Protection

Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance. Spaceships does not accept any liability for personal injuries sustained during rental.

Vehicle theft and break in

We suggest having your own travel insurance to cover any associated costs in the unlikely event of a
theft or loss of belongings. The Vehicle is insured for damages caused by break-in but the removable
contents are not and will be your responsibility while the vehicle is on hire. We accept no liability for
your personal belongings, for loss of travel days, and additional associated costs. You must produce the
keys if the Vehicle is stolen.

Exclusions

You agree you are liable for all costs for the following irrespective of your Excess Reduction Option if
you;

  • Are deemed by us and/or local authorities to have been careless, negligent or wilful in failing to abide
    by the local road rules, resulting in damage to the Vehicle or any third party vehicle/property.
  • Abandon or allow the Vehicle to be stolen or sublease the Vehicle to anyone not named on the
    Rental Agreement. 
  • Misplace the keys or damage the Vehicle due to the use of snow chains.
  • Allow drivers not on the rental agreement to drive. You are also responsible for any damages caused
    by them.
  • Or anyone drives with a cancelled or suspended licence or a learners or probationary licence.
  • Operate the Vehicle outside of the agreed hire period.
  • Cause any water related damages such as but not limited to Vehicle submersion, creek or river
    crossing, beach driving, salt water damage or driving through low plain flooded areas.
  • Cause damage by careless, reckless, negligent or wilful conduct; such as but not limited to high speed
    driving or racing your Vehicle, leaving the road for any reason, drink driving, and continuing to drive if a
    warning light appears;
  • Damaging any articles, appliances, accessories or fixtures inside the Vehicle unless in the case of a
    motor accident.
  • Use the vehicle to tow, carry volatile, corrosive or flammable material or store anything not agreed to
    in your Rental Agreement.
  • Carry more people than is permitted in the Vehicle. This is determined by the seat belts available for
    passengers to be legally secured.
  • Make any alterations or additions to the Vehicle without the prior written consent from us.
  • Have an animal in the Vehicle - except a guide dog - subject to our approval. All associated costs for
    any damages and cleaning will be your responsibility.
  • Use the incorrect fuel.
  • Have a non-mechanical breakdown. The relevant call out fee needs to be paid directly to the NZRA.
    This includes, but is not limited to the following: Out of fuel / incorrect fuelling of the vehicle, wheels and
    tyres, lost, locked inside or broken key, flat battery and a breakdown as a result of damage caused in an
    accident, including towing and salvage.

Fees Immediately payable Spaceships

These fees apply regardless what Excess Reduction Option you have.

  • Any damage or loss to the Vehicle or to us, which is not covered by our company insurance;
  • The cost of rectifying any tyre damage unless you have paid for Stress Free Insurance. 
  • All tolls, infringements or fines incurred by you during your rental agreement plus administration
    fees;
  • All associated costs of repairing any damage caused deliberately, carelessly or recklessly, by you or
    any other driver of the Vehicle; or any passenger carried during the Rental Period;
  • The cost of repairing any damage to the Vehicle or to third party property caused or contributed to
    by a breach of the Agreement;
  • The full cost of replacing or repairing all damaged or lost contents supplied by us (including but not
    limited to: cooker, bedding, cutlery, stereo, tables, chairs, tents, roof racks, power cords, GPS units, keys,
    and any other additional items hired from us.
  • Towing or salvage costs (unless for a major mechanical fault). Towing and salvage costs are covered
    with Stress-Free.
  • Any other fees as outlined in this agreement.

Excess Reduction Options

You are required to take one of the following Excess Reduction Options:

  • Standard Bond: This has an excess of $5000 and is included in the day rate
  • Stress Free: $0 excess plus added cover (Pay $35 extra per day). The Excess Reduction Options apply
    for all ages. See Clause 10,11 and 12 below for more information on your options. 

Standard Bond

If you decide to risk it and not take the Stress Free Insurance, you are responsible for the excess of $5000.
This is the amount you will have to pay for any damages, and applies per incident regardless who is at fault.
The excess will be deducted in full immediately upon report of an incident or accident. The excess will be
refunded only if we are successful in recovering the full cost of the damages from the third party. We only
accept Visa, Visa Debit and MasterCard.

Cash Passports or Travel x are not accepted. The Bond is only frozen, not deducted from your account.

You also agree:

  • You must provide credit card details to us at the commencement of the Rental Period for the
    purpose of freezing the Bond. We do not deduct the funds but sufficient funds must be present on
    the credit card at the time of Vehicle pick up.
  • In the event of an accident regardless who is deemed at fault your bond will be processed.
  • The Bond will be debited regardless of any insurance purchased via a third Party. 
  • The Bond is fully refundable provided no damage has occurred to the Vehicle, when it is
    returned to the correct location at the right time; with a clean, rubbish-free interior and the
    exterior panels are clearly visible so any damages can be seen. 
  • We reserve the right to bank the Bond after the return of your Vehicle for any un-reported fines
    and damages to the Vehicle or third parties and their property.
  • Third party insurance is not compulsory in New Zealand and claims can take months to resolve.
    Where the third party causes damage, you may be held liable for all damages even if it was not your fault,
    therefore we reserve the right to bank and not refund the bond.
  • In the event the driver’s credit card declines we reserve the right to process the bond from any
    other person(s) name on the Rental Agreement or person(s) that paid for part of the Bond. 

Please note:  If Spaceships is unable to freeze the full bond you will be unable to commence the hire unless
you purchase the Stress Free. 

Included in Hire :
Vehicle Extra Cost per day Liability Fee Bond Amount
All Vehicles $0 $5,000

$5,000 
Stress Free Option:
Vehicles Extra Cost per day Liability Fee Bond Amount
 All Vehicles $35 (Max $1750) $0 $0

Standard Bond

For additional non-refundable fees of $35 per hire day, to a maximum payable of $1750 (50 days rental), the Stress Free Insurance will reduce the $5000 excess to $0.

The Stress Free covers the below damages:

- Vehicle write off liability - Accident administration fee - Vehicle roll over
- Vehicle towing or salvage - Single vehicle accidents - Underbody
- Exterior panels - Side mirrors - Glass cover
- The roof - Unlimited windscreen chips - Tyres
- One windscreen replacement - Cover for gravel roads - No one-way fees

NOTE:

  • Gravel road cover excludes the three restricted roads mentioned in clause 4.
  • The cost of replacement tyres (up to two) is covered. The hirer pays for the call-out fee if needed to change the spare tyre.

A windscreen replacement starts at $550. Stone chips start at $75 each.

WE RECOMMEND TAKING THE STRESS FREE TO REDUCE YOUR RISK AND TRAVEL WITH COMPLETE PEACE OF MIND.

Glass Cover

This is included in the Stress Free, but if you decide to travel with the Standard Bond, Glass Cover is a good option to minimize your exposure. For additional non-refundable fees of $8 per hire day (max $400), Glass Cover includes unlimited stone chip repairs, one windscreen replacement, and coverage for all windows and the sunroof.

PLEASE NOTE: Glass Cover is included with Stress Free. If taking only Glass Cover, the Standard Bond applies. Downtime is not refunded for chip or windscreen repairs.

Accidents

In the event of any form of accident resulting in damage to the Vehicle or third-party property, you must contact us within 24 hours. Follow the procedures below:

Third-party accident:

  • In the event of an accident where a third party is deemed at fault and a replacement vehicle is
    required all hire days, and Stress Free will be transferred to a new rental agreement. If Standard
    Excess applies a new bond will apply regardless of who is at fault.
  • In the event of a single vehicle accident (including a single vehicle roll over) where a replacement
    vehicle is required, all hire days are transferred to a new rental agreement. A new Excess Reduction
    Option is required for the remaining hire days. 
  • A single vehicle roll over is deemed careless and driver fault regardless. It is at our discretion as to
    whether the remaining hire days will be carried over to a replacement vehicle. A new Excess
    Reduction Option will apply if a new rental agreement is created. We reserve the right to not provide
    a replacement vehicle. 
  • In the event of an accident in which the vehicle is deemed driveable all hire days and Stress Free
    will remain. If the Standard Excess applies, a new bond will apply for the remaining days of hire and
    must be paid immediately.
  • If the vehicle remains driveable, the rental continues, but a new bond applies for remaining days.

At the accident scene, you must:

  • Obtain the details of Third Parties and any Witnesses, and report the accident to the Police.
  • Photograph damage to all vehicle(s) and registration number(s). 

After the accident:

  • Call us and we will get the relevant forms to you. 
  • You must produce your Driver’s Licence and hand over the police report (if applicable) along with
    the claim form and any supporting photographs.
  • You are required to pay the excess (if applicable) and any other amount due in respect of any damage
    arising from an accident, loss or damage. This amount is payable at the time of reporting the event, not at completion of the hire. 
  • Spaceships will ensure the Motor Vehicle Accident Report is completed clearly and accurately.

Time Frame for Settlement of Claims and Bonds

  • Spaceships will use best endeavours to ensure that any money due back to the client is forwarded as
    quickly as possible, however Third Party claims can take months or even years to resolve. The customer
    acknowledges that handling of these claims is up to Spaceships Insurer and the Third Party, whether they
    are insured or not. There is nothing Spaceships can do to speed up this process.
  • We agree to refund any Bond applicable within 30 days of receiving final resolution and payment
    relating to Third Party claims.
  • For information regarding outstanding claims or Bond refunds please email
    info@spaceshipsrentals.co.nz
  • The Customer agrees to provide all reasonable assistance to Spaceships in handling any claim
    including providing all relevant information and attending Court to give evidence if required. 

Infringements offences and Admin Fee(s)

  • You are liable for any offence committed during the Rental Period for speeding, parking, and toll
    roads, freedom camping and any other traffic offences. Credit card details are required on every Rental
    Agreement to cover these offences.
  • In the event that any infringement(s) are received by us, we will transfer liability of the fine into
    your name and charge the appropriate administration fee(s). This is NZ$50 per speeding, parking, Freedom Camping infringement and toll road fine.

Please Note: When liability is transferred it is the customer’s responsibility to pay the infringement also. You accept that a third party authorised by us may process the infringement.

  • An accident administration fee of $100 applies if on Standard Insurance and involved in an accident.
    There is no fee with Stress-Free.

Cancellation and Deposit

Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day and fees.
We reserve the right to release the Vehicle 12 hours after your scheduled pick up if you have not advised
us of any change to your pick up date.
Our cancellation fees are: 

Cancellation Policy

  • If cancelled up to 22 days prior to pick up: No fee.
  • If cancelled 21 to 7 days prior to pick up: 20% of the gross rental applies
  • If cancelled 6 to 1 days prior to pick up: 50% of the gross rental applies
  • If cancelled on the day of pick up or a no show: 100% of the gross rental applies

Free Cancellation - In the event of a pandemic / force majeure event and boarder restrictions apply we
will not apply cancelation fees.

Cancellation Policy

If any changes to the travel period are made the booking will be recalculated using the original rate
booked if the travel period remains in the same season or changed to the valid rate for a different
season. 

Indemnity and Release

  • Except to the extent we or others are liable at law, you agree that you are liable and must
    indemnify us immediately for the loss of, and all damage to, the Vehicle; The cost of towing, recovering
    and storing the Vehicle (except when Stress Free is taken); For all damage to the property of any person,
    which is caused or contributed by, you or which arises from the use of the Vehicle by you and all
    appraisal or assessment fees along with reasonable administrative fees and legal costs as a result of your
    breach of this Agreement or in respect of recovering costs payable by you (on a solicitor client basis).
  • You agree to use, operate and possess the Vehicle at your risk and you agree that we will have no
    responsibility or liability for any loss or damage or death (regardless of who is at fault) incurred by the
    hirer by reason of rental, possession or use of the Vehicle. To the full extent permitted by law you agree
    that you release and discharge us and our agents and employees from any liability to the hirer including
    but not limited to all claims and demands on us, and any loss or damage whatsoever and whenever
    caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or
    damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise,
    arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving
    the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or
    sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising
    from a negligent act or omission by us; and any loss or damage as a result of items being left in the
    Vehicle after its return to us or stolen from the Vehicle.
  • You have rights conferred under consumer legislation and no provision in this Agreement is
    intended to exclude, restrict or modify any non-excludable terms implied by or rights, which you may
    have under the Fair Trading Act in New Zealand. 

Termination

You agree that we may refuse any rental, terminate this agreement and/or repossess the Vehicle at any
time, without notification. You will also be liable for the costs of repossessing the Vehicle and any towing
charges regardless of having Stress Free if:

  • You breach this agreement in any way or any of the information contained in the Rental Document is
    found to be false.
  • The Vehicle is not returned on the return date or if we believe the Vehicle will not be returned on the
    agreed date.
  • If we consider, on reasonable grounds, that the safety of the passengers, general public or the
    condition of the Vehicle is endangered.
  • This Agreement is terminated for any reason you must immediately pay all rental fees and other
    charges for the Rental Period as set out in this Agreement.

Jurisdiction

This Agreement is governed by the laws in force in New Zealand.

Entire agreement

This agreement constitutes the entire agreement of the parties and there are no other oral
undertakings, warranties or agreements between the parties.

Waiver

If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you
acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or
other breach.

Exchange rate and currency fluctuations 

All transactions are in New Zealand dollars. Due to exchange rate fluctuations, there could be some
variance between the amount debited against your credit card and the amount refunded at the end of
your rental period. We accept no responsibility for any variation.

Dispute Resolution

If you disagree with us, you agree to resolve your complaint or dispute with us by immediately notifying
the Manager. Complaints received on return of the Vehicle or post hire will be disregarded. You need to
provide in writing exact details of your complaint together with any relevant evidence. We will provide a
response to you within 5 Business Days of receiving your complaint. For further dispute resolution you
can contact the Rental Vehicle Association – www.rentalvehicle.co.nz 

Ownership of the Vehicle

We retain title to the Vehicle and you agree that you will not sell, lend or sublease the Vehicle.

Limit of Liability

Spaceships will use our reasonable endeavours to replace the Vehicle in the event of breakdown or accident subject to availability.
Subject to terms and conditions not being breached by the renter. If Spaceships cannot supply a replacement vehicle under clause, then Spaceships will refund your hire fees for any whole days for which you lose total use of the Vehicle. If breach of terms and conditions have occurred then Spaceships reserve the right to not refund any monies whatsoever.
Spaceships provide 24 hour road service free of charge subject to this Agreement.
International Campervan Rental: